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No confirmation email

Joining in

I haven’t received any confirmation email but have received the order documents however they don’t contain my account number so I can’t sign up for my virgin media account. My broadband should be arriving today but I don’t know if it’s coming as I haven’t heard anything since.  


Forum Team
Forum Team

Hi @Manjitsingh 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you


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Forum Team
Forum Team

Hey Manjitsingh, thank you for reaching out and warm welcome to Virgin Media and the community. 

I can see my colleague has reached out to you, however have the documents been received by yourself yet? Thanks 

Matt - Forum Team

New around here?

Yes they have been received. Thank you for your help