on 25-07-2022 14:28
I haven’t received any confirmation email but have received the order documents however they don’t contain my account number so I can’t sign up for my virgin media account. My broadband should be arriving today but I don’t know if it’s coming as I haven’t heard anything since.
on 25-07-2022 15:40
Thank you for reaching out to us here, welcome to the community.
Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.
Here to help! I'm an install manager helping out whilst working from home. Find out more
on 27-07-2022 16:54
Hey Manjitsingh, thank you for reaching out and warm welcome to Virgin Media and the community.
I can see my colleague has reached out to you, however have the documents been received by yourself yet? Thanks
Matt - Forum Team
New around here?
on 02-08-2022 12:14
Yes they have been received. Thank you for your help