No confirmation email

[Aidan2]

I've ordered a broadband package , due to arrive tomorrow however there has been no confirmation email or delivery time specified. Looking online, it seems others have had this problem so just want to sort this out preemptively as will need WiFi for work.

Thanks.

[Christy_D]

Hi @Aidan2 

Thanks for reaching out to us, and please accept our apologies that you've had no information yet. 

I'll pop over a private message to take some details and we'll from there. 

Thanks,

Christy

[Paul_DN]

Hi Aidan2,

Thank you for reaching out to us in our community and welcome back both her and to Virgin Media, sorry to hear you hadn't had any communication around your installation after ordering it, as it has been a few days since you last post, did you receive your Self Install package?

Regards

Paul.