No confirmation email about technician visit

[CharHow124]

I received my virgin broadband and tv package today and realized we don't have the virgin media box on our wall to connect the broadband to. I spoke to someone on the phone about this who connected me to someone else to book a technician in. We booked someone in for this Friday 19th Aug, but I haven't received a confirmation email of this booking. Any advice? 

[mpmc · Accepted solution]

Can take up to 24h to show on the VM account pages, or sometimes not at all. The "My VM" app however does show them, and usually quicker.

https://www.virginmedia.com/my-virgin-media-app

[CharHow124]

No appointment has appeared in my app or online, also no confirmation email still. Any tips? 

[mpmc]

As it's so close to your actual appointment date I would (begrudgingly) call them via 150, 0345 454 1111 or 0800 052 0422 to confirm.

[John_GS]

Hi CharHow124

Thanks for posting and welcome to the community.

I can see you've spoke to the team since posting - let us know how the visit goes.

Best,