on 22-08-2021 16:26
I don't think my landlord will be willing to pay for an electrician to install a coax cable wall socket. Is this not a legal requirement?
There is an ethernet cable wall socket and I wonder whether I can connect to the WiFi via that. Alternatively, are there adapters for coax cables that fit into a 3-prong UK plug?
Currently, the Hub 3 is flashing green and the Wifi network says internet available when I try to connect on my phone.
Any help is much appreciated
.
22-08-2021 17:00 - edited 22-08-2021 17:01
You will need to contact Virginmedia and ask for a manned installation. The technician will provide any required parts.
on 22-08-2021 17:04
non of that looks useful looks like a BT socket and an old aerial socket - if they have suggested quick strt there has been a VM install in the past but they have no idea if it works but
not all installs have an internal box
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit
https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd
on 24-08-2021 17:30
Hi olismitho,
Welcome to our community and thanks for posting. Sorry to hear that you've not got all the necessary cable to install our equipment.
As our valued member @jpeg1 has advised you will need a coaxial cable to have our services. @-tony- has given some great advice about searching for the connection from outside first.
If you are unable to find any cable, we will need to book you in for a manual installation.
Just so I can get this arranged, I will pop you over a private message to take some details from you. Please click on the purple envelope to accept the chat.
Kind regards Jodi.