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morty1920
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No call back in 10 days

Hello,

 

I am interested in taking out Virgin Media's oomph bundle...coming to the end of my sky contract. However, I entered my details on the site 10 days after I couldn't find my address in the drop down menu but am still to get a call back.

Can someone please advise if I will be able to join Virgin Media? I know several others houses in the development have had Virgin installed in this estate but not sure if I will be able to purchase the service?

Thanks for your future assistance,

Morty192

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Christy_D
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Re: No call back in 10 days

Hi there

Let me assist you with this

I'll pop you a private message to take some details from you

Thanks

Christy


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morty1920
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Re: No call back in 10 days

Hi, Christy-D sent you a private message there, last I heard a spotter was to be sent out to my address but that was last Friday and it has all gone quiet since then, can one of your team chase this up for me and let me know when the spotter is likely to arrive?

My contract with my current provider ends soon and I would like to know my option and have an install to avoid a drop in broadband services.

Thanks.
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Paulina_Z
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Re: No call back in 10 days

Hi @morty1920,

 

Thanks for getting back to us! We really appreciate it

 

Our colleague will be able to get back to you now that you have sent a Private Message back to them.

 

They will be able to advise you further on this topic. 

 

Please let us know if you need any further assistance.

 

Thanks!

Paulina_Z
Forum Team



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Andrew-G
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Re: No call back in 10 days

I'd suggest you let the existing contract run over (usually on to a more expensive deal but with only thirty days notice?). 

Whilst most VM installations are without problems, there are regular reports of delays and problems for first time service installations by VM, even after a firm promise of an installation date.  I'd like to be more upbeat, but the evidence is clear that you should believe a VM connection will be installed and working only AFTER the event, and likewise you should expect that getting accurate information out of VM between the order being placed and the installation occurring is harder and more time consuming than solving Rubik's cube whilst blindfolded and wearing boxing gloves. 

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Adduxi
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Re: No call back in 10 days

Absolutely agree with above. Install dates come and go with VM. Until the cables have been pulled through all the street ductwork and nailed to your wall, I would keep your existing ISP live. Also for the full 14 days cool off period as well in case you change your mind. Speed isn’t everything 😉 

morty1920
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Re: No call back in 10 days

Hi @Paulina_Z I still haven't heard anything from either the spotter, the guy wh had phoned me back about joining Virgin or @Christy_D, can you chase this up please?
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Katie_WT
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Re: No call back in 10 days

Hi there @morty1920

 

Thanks for popping back - when a spotter is booked, they will usually attend within around 14 days of the request. This is not booked in and you are usually not contacted directly; the spotter will check and assess the address and report back to the business to advise if the property is able to have our services or not. 

 

If it is, our systems will be updates to advise as such, if not, then a note may be added to advise non-serviceable. 

 

I will concur with our user messages above as this is not a quick process I'm afraid - if your property can be serviced, it may need additional work on the cabling which would be around 4-8 weeks to complete. 

 

I am sorry we can't offer you any more positive news or timescale at this time. 

Katie - Forum Team


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