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No brown box

haleema2410
Joining in

on ‎30-10-2022 22:30

Hi, I moved house yesterday, I’ve been told by virgin media customer service that I can just plug my box in at the new address and I’m good to go. There’s no brown box outside this address and no cable coming into the house for me to plug in. I called customer service again and they said it will work fine without a brown box but communication was difficult as he didn’t really understand what I was saying. My wifi is really slow. What can I do?

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Alex_RM
Forum Team
Forum Team

on ‎02-11-2022 15:51

Hi haleema2410,

Thanks for posting, and sorry to hear communication hasn't been easy regarding your install.

I've had a look at things from our side and can see that you've been able to contact us since posting.

If you do still need help with anything please let us know.

Alex_Rm

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