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kaos19870
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No broadband since 4pm

Been on hold for over an hour, useless twitter account management which just points you to the services that don’t work....then booking an engineer is only available in the next 48hrs....all the while I am being charged for a services that’s non existent right now

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Forum Team
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Re: No broadband since 4pm

Hi kaos19870,

 

Thanks for posting. My apologies for the wait times on the chat. We're busier than normal but we'll endeavour to answer your query asap.

 

My apologies also for the broadband issues. You've mentioned that you've got an engineer visit, did that resolve everything for you?

 

If not, please let me know and I can assist further.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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