The connection dropped about 9pm on Friday evening and the symptoms are quite similar to others description nationwide. The SMS tracking is not providing anything useful as first it suggested that it's been fixed , later said an engineer is on its way, now it's saying will be fixed tmrw. First time ever the phone support cannot see the details of the so called fault, that's interesting too
Since you only compensate weekday loss of service I'm thinking if I don't have internet for the whole weekend I will have to swallow it , that's very genius of you, not nice at all
Hi Martin, rebooted, reset, tried diff AC sockets, moved router.. nothing works...
Internet: access denied
Network access: blocked
Base green light is flashing.
It's like I'm really getting blocked by the ISP, feels like it so far. I've read quite a bit, majority of the people experienced the same starting on Fridays between 6-8 pm and onwards.. I cannot make a sense of it. How come support cannot tell us anything about the fault if there's one, it feels more like a subscription, registration sort of issue. Feels like it's done for a reason, I'd like to know what.
They confirm what service status page suggests, a fault in the area but no details given at all. I've friends on my street they are all connected. Last night the system said the issues been "identified" and will be fixed soon, later it said it's been fixed but it wasn't and the final update says it's going to be fixed before 16:00 today.
So if there's an issue "identified" how come Virgin tech support cannot see the details of it?
Here's another match.. Friday again, at the same time, same symptoms different areas: