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No box on wall

Kimbi89
Joining in

on ‎11-01-2022 19:03

Good evening I received my quick start set up today, but when I’ve come to plug the cable into the box there is none, but when I ordered I was led to believe there was one I’m so disappointed what’s my next step please can anyone help 

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

on ‎11-01-2022 23:23

Some installs are just a cable, no socket. Look outside for the omnibox on the wall and trace the cable to the inside. 
A photo of the existing cables would help.  VM only send QuickStart kits to properties that had VM in the past.

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Paulina_Z
Forum Team (Retired)
Forum Team (Retired)

on ‎14-01-2022 14:14

Hi @Kimbi89,

Welcome to our Community Forums! Thank you for your first post, and I'm sorry to hear that you're having some issues connecting your Quickstart box! 

If there are no sockets fitted on the wall, we'll be more than happy to look into this issue further for you and arrange for a technician appointment. I will send you a Private Message to confirm a few details, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.

Paulina_Z
Forum Team

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