Hi, I am trying to restrict my kids access to the internet via my Hub 3.0, but have failed at the very start because once I connect to my Hub 3.0 via a cable from my laptop and go to the Connected Devices section, I am told that there are "No attached devices". Even though my TV is connected, my PC upstairs is connected, my phone as well as all my family's phones are connected, this laptop and my Virgin Tivo box are all connected plus a number of other devices????? So how come the hub does not recognise that these devices are connected?
Welcome to the community I'm sorry to hear that your Hub 3.0 isn't reporting any connected devices, that's certainly an odd one! I'll do what I can to help.
I've checked the hub here and it is reporting the devices being connected, so it seems to be functioning correctly on that level. Does the Refresh button in the Connected Devices screen yield any results? If not I'd recommend performing a factory reset on the hub and checking again.
I also have the same issue - no connected devices.
Also has to have the slowest web interface and wifi signal strength is a joke.
Then if you make the mistake of calling the tech support in the hope of some divine intervention you get the pleasure of listening to a soulless person reading a script and the immortal words 'can you switch it off and on'.....
I have just upgraded from a 2ac to a 3 and I am having the same issue.
Nothing appears to fix this, soft/hard resets/refresh ...
I reserved a specific IP for a device and it appears in the reserved list until I go to another page and come back (I applied everything before leaving the page). It then does not appear anymore, although the device has been allocated the IP I set.
This hub software does not appear to be anywhere near as stable as the 2ac software.
I also have this problem, hub 3 was installed this morning. When i initially logged in to set up my reserved i.ps etc I saw the list of devices but now nothing. Even though the computer I type this on is connected!
I've not heard good things about the hub 3 software unfortunately.