cancel
Showing results for 
Search instead for 
Did you mean: 

No account number with contract no postage

TomNic
Joining in

Hi, I’m new to Virgin media.

I have just signed up for VirginMedia broadband, I received an email, but in that email there was no account number or area reference number. On the contract where it should say that there's simply a "-" beside it. This also means that I can't call Virgin media because it is asking for my account number which I don't know.

I also with my email confirmation was told I'd receive confirmation of delivery for my hub within 2 days, it has now been over a week and I still haven't heard nothing.

Any help be much appreciated

kind regards,

Tom

 

1 REPLY 1

VM-Jon
Forum Team
Forum Team

Hi @TomNic 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more