No Welcome Email or Account Number

[KieranM23]

Hi,

I placed an order a few days ago for Broadband with Virgin Media. I received the pre-contract information, but it didn’t include my account number or anything. My services are due to go live tomorrow and haven’t received my equipment or anything. Just wanting to know what’s going on really?

Best,

Kieran

[VM-Jon]

Hi @KieranM23 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon