No Wall socket

[xRedVixen96x]

No Wall socket for virgin media, have Sky cables but none for virgin media. Is there anything I can do? (Wall socket I have is too small for the virgin cable) 

[japitts · Accepted solution]

You've not said, but I presume you've had a self-serve QuickStart install but don't have co-ax wall connection points where you want to use the VM kit. These are usually offered where there's previously been VM service.

In any case, if - for whatever reason - you don't have co-ax connection points where you need them, you'll need a manned engineer installation. You can either arrange that by calling in (150 from a VM phone, 0345 4541111 from any other phone) or by waiting here for a VM staffer to pickup.

[Roger_Gooner]

Sometimes there is a suitable socket with the logo of one of VM's predecessor companies such as NTL or Telewest, sometimes there is only a coaxial cable poking through the wall.

[xRedVixen96x]

I have the NTL but again doesn't have the outlet I need, it's the same size as sky so the cable doesn't fit and there isn't anything under it either 🤷‍♀️ 

[David_Bn]

Hi @xRedVixen96x, if you call our Pre-Installs team, they will be able to change the Quickstart installation to a manned install for you - 0800 052 1734

Kindest regards,

David_Bn