on 21-01-2022 17:55
No Wall socket for virgin media, have Sky cables but none for virgin media. Is there anything I can do? (Wall socket I have is too small for the virgin cable)
Answered! Go to Answer
on 21-01-2022 18:00
You've not said, but I presume you've had a self-serve QuickStart install but don't have co-ax wall connection points where you want to use the VM kit. These are usually offered where there's previously been VM service.
In any case, if - for whatever reason - you don't have co-ax connection points where you need them, you'll need a manned engineer installation. You can either arrange that by calling in (150 from a VM phone, 0345 4541111 from any other phone) or by waiting here for a VM staffer to pickup.
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on 21-01-2022 18:00
You've not said, but I presume you've had a self-serve QuickStart install but don't have co-ax wall connection points where you want to use the VM kit. These are usually offered where there's previously been VM service.
In any case, if - for whatever reason - you don't have co-ax connection points where you need them, you'll need a manned engineer installation. You can either arrange that by calling in (150 from a VM phone, 0345 4541111 from any other phone) or by waiting here for a VM staffer to pickup.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 21-01-2022 18:00
on 21-01-2022 20:35
I have the NTL but again doesn't have the outlet I need, it's the same size as sky so the cable doesn't fit and there isn't anything under it either 🤷♀️
on 24-01-2022 09:21
Hi @xRedVixen96x, if you call our Pre-Installs team, they will be able to change the Quickstart installation to a manned install for you - 0800 052 1734
Kindest regards,
David_Bn