No Virign socket whatsoever. What shall I do?

[brunos-zwirner]

Hi, I just moved in this house and subscribed for Virgin Broadband, the self installation kit. I have received today the router and I discovered I do not have any Virgin socket in this house?

1- how the heck is possible they let me choose self installation? if I never said "I do have your socket"

2 - What shall I do now? Cancel? there is no help line I can call to discuss it with somebody!

Very disappointed.

Thanks

[Tudor · Accepted solution]

Probably the previous owner/tenant removed it. Call 

Pre-installs team on 0800 052 1734

[Adduxi]

In additions to Tudor's advice, some properties do not have a socket, just a trailing cable.  Look on the outside wall for a brown or grey box and trace the cable from the outside to inside.

[LittleMick73]

Hi if the other suggestions don't work you will have to ask for a manned install. Regards Micky

[Kain_W]

Hi brunos-zwirner,

Thanks for posting and welcome to the community!

From checking our services I can see you have an appointment booked for this.

Let us know how you get on! 

Thanks,

[brunos-zwirner]

all sorted. The guy has added the Virgin socket, which I did not have in my new house.

Now everything works.

Thanks

[christinep1109]

Hi! We've got no VM wall socket inside the property, just the trailing cable from outside. Is it possible to hook the hub directly into the cable?

[jem101]

Yes it is, as mentioned above, some installations never had the nice wall box fitted and just had a training cable coming through the wall. 

[Alex_RM]

Hi christinep1109,

Thanks for posting and welcome to our community 🙂

Have you been able to sort the cabling issue? 

Let us know if this is something you still need help with.

Alex_Rm