on 07-09-2022 19:07
Hi
We have recently moved into a new flat and we were told that Virgin media was set up to deliver broadband here, but there’s only an openreach wall socket, not a Virgin media one.
We tried to plug it into the SAT and RETURN but that didn’t work, the base light kept blinking green and never went to solid white. I did call the number in the QuickStart guide, but the person I spoke to didn’t say anything about the wall socket, he simply just tried to restart the activation of the hub.
Do we need an engineer to come out?
Thanks
Answered! Go to Answer
on 07-09-2022 19:35
on 07-09-2022 19:28
Often in flats there is just a coax cable coming out of the wall, if you cannot trace one:
Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
on 07-09-2022 19:35
It looks like this:
on 07-09-2022 19:38
on 07-09-2022 19:43
@Royley2 wrote:
If you can't find any other socket, there is a possibility that the communal system outlet plate can be used for the service. In this case one of the SAT outputs would be used by changing a cable in the equipment cupboard outside the flat.
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on 09-09-2022 20:21
Hello Royley2,
Sorry you have had to post on here.
Can we please ask if you have been able to call and arrange a manned installation?
Gareth_L
on 12-09-2022 21:43
Hi
We have booked an engineer for Thursday.
Will we only be charged from when the wifi is active and working or from the delivery date when we received the router?
Thanks
on 15-09-2022 08:14
Hey Royley2, thank you for reaching out and a warm welcome to the community.
You will start getting charged from the day you plug your equipment in and activated, however we would recommended setting your kit up within 5 days from the delivery.
If you do need any help with this, please do let me know. Thanks
Matt - Forum Team
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