No Virgin media wall socket

[Royley2]

Hi

We have recently moved into a new flat and we were told that Virgin media was set up to deliver broadband here, but there’s only an openreach wall socket, not a Virgin media one.

We tried to plug it into the SAT and RETURN but that didn’t work, the base light kept blinking green and never went to solid white. I did call the number in the QuickStart guide, but the person I spoke to didn’t say anything about the wall socket, he simply just tried to restart the activation of the hub.

Do we need an engineer to come out?

Thanks

[Tudor]

Often in flats there is just a coax cable coming out of the wall, if you cannot trace one:

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Royley2 · Accepted solution]

It looks like this:

[Royley2]

 

[nodrogd]

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@Royley2 wrote:

 

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If you can't find any other socket, there is a possibility that the communal system outlet plate can be used for the service. In this case one of the SAT outputs would be used by changing a cable in the equipment cupboard outside the flat.

[Gareth_L]

Hello Royley2,

Sorry you have had to post on here. 

Can we please ask if you have been able to call and arrange a manned installation?

Gareth_L

[Royley2]

Hi

We have booked an engineer for Thursday.

Will we only be charged from when the wifi is active and working or from the delivery date when we received the router?

Thanks

[Matthew_ML]

Hey Royley2, thank you for reaching out and  a warm welcome to the community.

You will start getting charged from the day you plug your equipment in and activated, however we would recommended setting your kit up within 5 days from the delivery.

If you do need any help with this, please do let me know. Thanks