No Virgin media socket

[JakeKEx]

Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. My router does now provide internet but the light is always yellow and it says that my hub cannot be found through the app or such. 

[japitts]

Post up a photo of what you have, that'll help.

You've mentioned not having a wallsocket, but then "my router does now provide internet"

[JakeKEx]

 

 

 

I know what I said sounds conflicting, but it is true; I have an internet connection but the hub says it is not connecting and I am unsure if the line connected is a proper VM line? I can see no box outside and am unable to follow the line to any socket

[Tudor]

Can you access the hub on 192.168.0.1?

[JakeKEx]

Ah, yes I can and I’ve managed to log into it

[Tudor · Accepted solution]

1) many flats do not have a wall box, just a cable like you

2) as you have a connection most things are ok

3) a yellow LED is not a problem, you get this on a lot of hub3s

4) nearly all things you can do on the app are available if you logon to the hub

5) a VM staff member will get to your post in a couple of days and may be able to help with the app not working.