No Virgin Media wall socket

[Djadjou]

Hello there, 

I have the quickstart pack but sadly cannot get broadband set up and working.

We have a virgin media wall socket with an ethernet port in the wall but it's a phone cable (RJ45).

Is it possible to book an appointment with an engineer? 

Thanks, 

Djaouad

[jpeg1]

Yes. You'll need to phone in to book one.

[-tony-]

post some photos - there will have been an install in the past but maybe cables have been removed

not all installs have an internal box

start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box

if you find a cable you need one of these to attach the cable that came with the quick start kit

https://www.diy.com/departments/tristar-data-cable-coupler/571706_BQ.prd

[Alex_RM]

Hi Djadjou,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear there's been an issue with the self install. I've been able to locate your account using your forum information and can see you've been able to speak to someone regarding this.

If you do need help with anything else please let us know.

Alex_Rm

[Djadjou]

Yes, an engineer came and fixed the issue.

Thanks all! 

[David_Bn]

Thanks for the update @Djadjou, do please feel free to come back to our Forums if you experience any further faults with the service

Kindest regards,

David_Bn