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No Virgin Media Wall Socket

ismailf
Joining in

‎29-07-2022 19:04 - edited ‎29-07-2022 19:07

 

I selected self-install pack however there is no Virgin Media wall socket or something like that. How can I solve this issue ? I could not find any socket used for it. URGENT !

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japitts
Very Insightful Person
Very Insightful Person

on ‎29-07-2022 20:12

Quick Start self-serve installs are offered where there's previously been VM service and so the connections are assumed to be present & working.

If, for whatever reason, that's not the case, then you'll need to book a manned engineer install. You can either call into do that (0345 4541111, or 150 from a VM phone) or wait on here for staff to respond - this may take a day or so.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Matthew_ML
Forum Team
Forum Team

on ‎01-08-2022 11:44

Hey ismailf, thank you for reaching out and a warm welcome to the community. I am sorry to see you haven't got a wall socket installed. 

We can see that you were able to get in touch and get something arranged with our team, can you please let us know if they were able to get everything sorted?

Matt - Forum Team


New around here?

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