No Virgin Media Socket

[EdKo]

Hello, 

Just moving in in the new house, have collected my self install package and found no Virgin wall socket in a house, just two cables out of the wall. Tried to contact support team, and was no luck with security questions, don't know why. Can someone support, please? May be I can buy a socket somewhere? My first experience with Virgin and have an issues on the first day. 

Thank you. 

[Adduxi]

Some properties only have a cable and not a socket.  Look outside for the omnibox and trace where the cable goes to the inside.

However two cables sounds like Sky.   Post up some photos for guidance.

[EdKo]

 

[EdKo]

 

[carl_pearce]

It will be the ntl box. Where does the white cable lead to?

[EdKo]

To nowhere 🙂 Should I disconnect it and plug the hub in it? 

[carl_pearce]

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@EdKo wrote:

To nowhere 🙂 Should I disconnect it and plug the hub in it? 

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Yes.

[EdKo]

Thank you very much for quick response and support. But still have the same light flashing 😕

[carl_pearce]

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@EdKo wrote:

Thank you very much for quick response and support. But still have the same light flashing 😕

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How long has it been since you turned on the HUB?

It may need activating.

0800 953 9500

[EdKo]

About 5 hrs ago I've activated it.