Have moved into a property and was told we could have a quick start and no need for installation, the only socket we have is a BT open reach telephone socket and on the instructions does not say anything for this.
I believe we need an engineer but cannot get in contact with anyone.
All VM know is a previous customer used a service at that address. What they don’t know is whether in the intervening time someone has removed the sockets you need to connect.
Have a look outside for a grey or brown box with a dual “shotgun barrel” type cable coming in. See if you can trace any wiring coming back out of this, either straight through the wall or going elsewhere. If the external box is also missing this complicates matters further as a re-pull of the drop line from the cabinet would be required, making it a two stage install.
VM BB TV Landline PAYG mobile. Freeview/Freesat HD, Tesco Mobile. Customer since 1993
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