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No VM Socket

KTDF124
Joining in

Got my VM hub sent today, self installation kit however I don’t a VM socket but do have exterior box outside but only leads to Comcast box stating tv… any ideas or suggestions before ringing the installation team 

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

That box is probably ok, have you tried it yet? All boxes are not marked VM, there are lots of companies that made up VM like Telewest and others. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Matthew_ML
Forum Team
Forum Team

Hey KTDF124, thank you for reaching out and a warm welcome to the community I am so sorry to hear you are having some issues settings your equipment up.

I am going to send you a PM now, please look out for the purple envelope. Thanks 

Matt - Forum Team


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