No VM Socket

[driveros48]

The previous tenant had virgin broadband so I was sent the kit to do the installation myself. 

the only sockets I have found in the flat are 

1. Sky (I plugged the hub in to it and doesn’t seem to have a connection)

2. One socket where the cable doesn’t fit. 


Help! I need to work ASAP 😞

[Adduxi]

You can also check for a loose cable as not all properties have a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd

If there is no cable, then a technician will be required to fix this.  Wait here a day or two for a VM Mod to pick this up, or phone in.

[Hayley_S]

Hello @driveros48,

Welcome, thanks for posting.

I am sorry for the issue with your install.

I checked our system, I can see you currently have something booked.

Let me know how this goes.

Many thanks,