on 18-02-2022 13:55
Hi,
My internet keeps dropping out and the hub has a green flashing light. It's been doing this throughout the day.
Logs:
Time Priority Description
18/02/2022 13:43:42 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/02/2022 20:25:28 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/02/2022 08:38:48 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/02/2022 08:38:48 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/02/2022 22:37:28 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/02/2022 16:52:32 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
14/02/2022 16:25:4 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/02/2022 20:05:23 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/02/2022 20:05:23 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
12/02/2022 19:04:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/02/2022 08:05:23 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
10/02/2022 08:05:23 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
08/02/2022 21:27:0 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
07/02/2022 06:04:49 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/02/2022 20:05:23 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
06/02/2022 20:05:23 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
04/02/2022 06:11:58 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/02/2022 08:05:23 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
03/02/2022 08:05:23 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/02/2022 09:49:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 18-02-2022 13:56
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 331000000 | Locked |
Ranged Upstream Channel (Hz) | 46200000 | Locked |
Provisioning State | Online |
on 18-02-2022 13:56
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 1.2 | 38 | 256 qam | 25 |
2 | 235000000 | 2 | 38 | 256 qam | 13 |
3 | 243000000 | 2 | 38 | 256 qam | 14 |
4 | 251000000 | 1.7 | 38 | 256 qam | 15 |
5 | 259000000 | 1.7 | 37 | 256 qam | 16 |
6 | 267000000 | 1.7 | 38 | 256 qam | 17 |
7 | 275000000 | 1.9 | 38 | 256 qam | 18 |
8 | 283000000 | 1.7 | 38 | 256 qam | 19 |
9 | 291000000 | 1.7 | 38 | 256 qam | 20 |
10 | 299000000 | 1.7 | 37 | 256 qam | 21 |
11 | 307000000 | 1.7 | 38 | 256 qam | 22 |
12 | 315000000 | 1.4 | 38 | 256 qam | 23 |
13 | 323000000 | 1.2 | 38 | 256 qam | 24 |
14 | 339000000 | 1 | 38 | 256 qam | 26 |
15 | 347000000 | 1 | 38 | 256 qam | 27 |
16 | 355000000 | 0.9 | 38 | 256 qam | 28 |
17 | 363000000 | 0.9 | 38 | 256 qam | 29 |
18 | 371000000 | 0.7 | 38 | 256 qam | 30 |
19 | 379000000 | 0.9 | 38 | 256 qam | 31 |
20 | 387000000 | 0.7 | 38 | 256 qam | 32 |
21 | 395000000 | 1 | 38 | 256 qam | 33 |
22 | 403000000 | 0.9 | 38 | 256 qam | 34 |
23 | 411000000 | 1 | 38 | 256 qam | 35 |
24 | 419000000 | 0.7 | 38 | 256 qam | 36 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 30 | 0 |
2 | Locked | 38.6 | 33 | 0 |
3 | Locked | 38.9 | 49 | 0 |
4 | Locked | 38.6 | 54 | 0 |
5 | Locked | 37.3 | 49 | 0 |
6 | Locked | 38.6 | 36 | 0 |
7 | Locked | 38.6 | 43 | 0 |
8 | Locked | 38.9 | 39 | 0 |
9 | Locked | 38.6 | 41 | 0 |
10 | Locked | 37.6 | 44 | 0 |
11 | Locked | 38.6 | 39 | 0 |
12 | Locked | 38.6 | 37 | 0 |
13 | Locked | 38.6 | 48 | 1 |
14 | Locked | 38.6 | 58 | 0 |
15 | Locked | 38.9 | 33 | 13 |
16 | Locked | 38.6 | 26 | 0 |
17 | Locked | 38.6 | 28 | 0 |
18 | Locked | 38.9 | 28 | 0 |
19 | Locked | 38.6 | 38 | 0 |
20 | Locked | 38.6 | 58 | 0 |
21 | Locked | 38.9 | 33 | 0 |
22 | Locked | 38.9 | 35 | 0 |
23 | Locked | 38.9 | 24 | 0 |
24 | Locked | 38.9 | 28 | 0 |
on 18-02-2022 14:00
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 36.5 | 5120 | 64 qam | 3 |
2 | 32600000 | 36.5 | 5120 | 64 qam | 5 |
3 | 39400007 | 37.5 | 5120 | 64 qam | 4 |
4 | 53699986 | 38 | 5120 | 64 qam | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 4 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 18-02-2022 14:00
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | A,.iyewrkldJKDHSUBsgvca69 |
SFID | 18172 |
Max Traffic Rate | 575000000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 24556 |
Max Traffic Rate | 38520000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | BestEffort |
on 18-02-2022 14:02
on 19-02-2022 17:27
on 19-02-2022 17:31
Here is the actual tracker. Lots of latency
on 21-02-2022 18:14
Hello @peterUK1,
Welcome back, thanks for posting.
I am sorry for any issues with your broadband.
Can you please tell me if you are having a more stable connection at the moment?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 22-02-2022 17:13
Hi - sorry for not responding yesterday @Hayley_S - it went off again yesterday briefly.
It's strange but sometimes it goes off and we have nothing in the router logs.