No Ranging Response received - T3 time-out

[middleagedhouse]

Hi Guys, has some No Ranging Response received - T3 time-out events resulted in lost connection.

I am using hub in modem mode and ask that an expert caste an eye over my logs to suggest if this a one-off or if I need an engineer call-out. Thanks in advance guys.

Time	Priority	Description
19/10/2021 08:15	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/10/2021 08:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/10/2021 08:11	Warning!	B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/10/2021 08:09	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/10/2021 08:08	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/10/2021 08:06	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/10/2021 08:06	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/10/2021 08:06	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/10/2021 07:51	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/10/2021 21:56	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/10/2021 21:56	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2021 09:50	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 09:56	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/10/2021 09:56	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/10/2021 09:07	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 21:56	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/10/2021 21:56	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 12:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 09:56	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2021 09:56	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Downstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	331000000	6	38	256 qam	25
2	203000000	4	38	256 qam	9
3	211000000	4.1	38	256 qam	10
4	219000000	3.7	38	256 qam	11
5	227000000	2.5	38	256 qam	12
6	235000000	2.2	38	256 qam	13
7	243000000	2.5	38	256 qam	14
8	251000000	3.5	38	256 qam	15
9	259000000	4	38	256 qam	16
10	267000000	4	38	256 qam	17
11	275000000	4.4	38	256 qam	18
12	283000000	4.3	38	256 qam	19
13	291000000	4.4	38	256 qam	20
14	299000000	5.3	38	256 qam	21
15	307000000	5	38	256 qam	22
16	315000000	5.5	38	256 qam	23
17	323000000	5.9	38	256 qam	24
18	339000000	6.8	38	256 qam	26
19	347000000	6.8	40	256 qam	27
20	355000000	7	40	256 qam	28
21	363000000	6.8	40	256 qam	29
22	371000000	5.5	38	256 qam	30
23	379000000	5	38	256 qam	31
24	387000000	4.6	40	256 qam	32
Downstream bonded channels
Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	38.9	0	0
2	Locked	38.6	0	0
3	Locked	38.6	5	0
4	Locked	38.6	4	0
5	Locked	38.6	7	0
6	Locked	38.9	0	0
7	Locked	38.6	0	0
8	Locked	38.9	7	0
9	Locked	38.9	6	0
10	Locked	38.9	0	0
11	Locked	38.9	5	0
12	Locked	38.9	0	0
13	Locked	38.9	0	0
14	Locked	38.9	5	0
15	Locked	38.9	0	0
16	Locked	38.9	5	0
17	Locked	38.9	6	0
18	Locked	38.9	5	0
19	Locked	40.3	0	0
20	Locked	40.3	5	0
21	Locked	40.3	5	0
22	Locked	38.9	0	0
23	Locked	38.6	0	0
24	Locked	40.3	0	0

Upstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	39400017	41.5	5120	64 qam	10
2	25799993	49.8	5120	64 qam	12
3	32599983	43.5	5120	64 qam	11
4	46199996	41.5	5120	64 qam	9
Upstream bonded channels
Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Steven_L]

Hey @middleagedhouse,

Welcome to the community and thanks for taking the time to post here on our forums.

I have been able to locate your account via your community profile and can see that there is an issue with your upstream power levels, we would need to book an engineer visit to get this resolved.

I can book the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment.

Please look out for the private message and we can get started.
 

Regards,

Steven_L

[Steven_L]

Thanks for confirming your details @middleagedhouse.

I have arranged for the appointment and you can find all the information that you need about this on your online account by clicking My Account and Track Your Order.

Regards,

Steven_L

[middleagedhouse]

Hello Steve_L

Just gone to track my order and there isn't anything just a message " It looks like you don't have any open orders!"

Is there a delay in updating job, has it not been booked? or do I need to wait a while ?

Please advise.

Thanks Richard

[middleagedhouse]

Hi Steve, just appeared please ignore previous message, cheers: Richard