Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

No Ranging Response received - T3 time-out

Go to solution
Lexsed
Tuning in

on ‎08-05-2017 19:54

Hi,

Got this going on for the last month or so, frequent drops, while short, are extremely annoying and frequent. Tried all the troubleshooting I could find here, as well as from 3rd party sources, but no dice, it comes back and goes away randomly

Here are the logs which I assume can help determine the issue:

Date Time Error Number Error Description

08/05/201718:35:04 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:35:02 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:33:43 GMT66050310Auth Success - Web login successful.
08/05/201718:31:26 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:31:00 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:30:59 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:28:35 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:28:09 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:21:56 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:21:55 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:15:53 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:15:45 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:10:56 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:10:40 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:10:10 GMT84020200Lost MDD Timeout
08/05/201718:08:41 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:08:06 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:07:51 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:07:50 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:07:46 GMT82000200No Ranging Response received - T3 time-out

 

Downstream Channels

Lock StatusChannel IDFrequencyModulationRx PowerRxMERPre RS ErrorsPost RS ErrorsLocked1171000000 Hz256 QAM-5.6 dBmV 37.1 dB994843745736Locked2179000000 Hz256 QAM-5.7 dBmV 37.6 dB955494700219Locked3187000000 Hz256 QAM-5.6 dBmV 37.6 dB1090159729393Locked4195000000 Hz256 QAM-5.6 dBmV 37.1 dB1309304915025Locked5203000000 Hz256 QAM-5.7 dBmV 37.4 dB1196401796995Locked6211000000 Hz256 QAM-5.9 dBmV 37.4 dB841841575510Locked7219000000 Hz256 QAM-6.0 dBmV 37.4 dB775186506153Locked8227000000 Hz256 QAM-6.0 dBmV 37.6 dB778429499077

Upstream Channels

Lock StatusChannel IDFrequencyModulationTx PowerModeChannel BandwidthSymbol RateLocked7439400000 HzATDMA48.3 dBmV16QAM6400000 Hz5120 Ksym/secNotLocked00 Hz 0 dBmV  0 Ksym/secNotLocked00 Hz 0 dBmV  0 Ksym/secLocked7625800000 HzATDMA46.8 dBmV16QAM6400000 Hz5120 Ksym/sec

0 Kudos
118 REPLIES 118

Go to solution
MPalmer
Joining in

on ‎21-10-2020 09:23

Hi,

It appears I'm getting the same issue. Connectivity drops frequently and occasionally WiFi seems to reset itself as well. Any advice please?

 

Network Log

Time Priority Description

21/10/2020 08:08:38noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 08:08:26Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 01:46:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/10/2020 03:32:39ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/10/2020 16:30:19criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2020 08:28:8noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2020 08:27:29Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/10/2020 00:50:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1393999424.1512064 qam4
2536999694.15512064 qam2
3602999644.175512064 qam1
4462001794.15512064 qam3

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13230000003.538256 qam24
21870000005.940256 qam7
31950000005.540256 qam8
42030000005.338256 qam9
5211000000538256 qam10
6219000000538256 qam11
72270000004.538256 qam12
82350000004.438256 qam13
92430000004.138256 qam14
10251000000438256 qam15
112590000003.538256 qam16
122670000003.738256 qam17
132750000003.538256 qam18
142830000003.538256 qam19
152910000003.438256 qam20
162990000003.538256 qam21
173070000003.538256 qam22
183150000003.538256 qam23
193790000003.438256 qam25
203870000003.238256 qam26
213950000003.238256 qam27
224030000003.238256 qam28
234110000003.438256 qam29
244190000003.238256 qam30
0 Kudos

Go to solution
Steven_L
Forum Team
Forum Team
In response to MPalmer

on ‎29-10-2020 08:32

Hey @MPalmer,

 

Sorry to hear that you've been having issues with your services. Are you still having issues at the moment with your connection?

 

If you need further help, please respond to my private message, so that I can clear account security with you and look into this further for you.

 

Regards

Steven_L

0 Kudos

Go to solution
krudster
Joining in
In response to Steven_L

on ‎30-10-2020 10:28

Hi, also getting this error, and have experienced some weird issues for ages. Only just checked into the problem and saw this in the log. As you can see, I am getting a critical warning most days. Any advice welcome. 

 

Details pasted below:

 
 
Network LogTime Priority Description
30/10/2020 04:03:2criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 16:08:58noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 16:08:53Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 12:06:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 10:17:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 11:53:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 11:22:33ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/10/2020 21:10:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/10/2020 11:16:31Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/10/2020 12:33:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2020 13:08:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2020 13:08:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2020 13:08:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2020 13:08:11Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2020 13:08:11criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2020 13:08:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/10/2020 07:03:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 15:40:7noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 13:52:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/10/2020 13:52:27criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

0 Kudos

Go to solution
soumi28
Joining in
In response to krudster

on ‎30-10-2020 14:55

hi,

I am also having a similar issue for the past few weeks - intermittent drop outs, low speeds, drop-outs. I have already tried rebooting the hub, checked the cables - but no luck with resolution. I have also attached the logs here:

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13939999646.5512064 qam3
23260000046.5512064 qam4
34619998846.5512064 qam2
45369999146.5512064 qam1
Refresh data
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13939999646.5512064 qam3
23260000046.5512064 qam4
34619998846.5512064 qam2
45369999146.5512064 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0010
4ATDMA0000

 

Refresh data
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
dJKDHSUBsgvca69834ncxv987


Primary Downstream Service Flow
SFID300
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0


Primary Upstream Service Flow
SFID299
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling Type

BestEffort

 

Network LogTime Priority Description
30/10/2020 14:41:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 14:26:30criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 14:25:50Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 14:25:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 14:25:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 14:25:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 14:25:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 14:25:43Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 14:08:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/10/2020 13:49:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 17:52:25noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 17:48:20Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 02:20:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 02:20:0Warning!B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 02:18:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 02:03:25criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 02:02:40Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 02:02:35criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 02:02:35Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 02:02:35criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos

Go to solution
soumi28
Joining in
In response to soumi28

on ‎30-10-2020 15:00

Here are also the live graphs (and shots from the last few days)

https://www.thinkbroadband.com/broadband/monitoring/quality/share/create/3022402cc2365760c85c47286ca...

3022402cc2365760c85c47286ca413c556d05350-29-10-2020.png3022402cc2365760c85c47286ca413c556d05350-28-10-2020.png3022402cc2365760c85c47286ca413c556d05350-27-10-2020.png

0 Kudos

Go to solution
Gamer8865
Joining in

on ‎03-11-2020 21:25

Hi 

I am also getting this issue constantly the last several weeks. Help desk keeps me on hold for 50 min each time and by time I got through it was working again. Most drop out occur out of hours as well so impossible to get help while issue on going. 

Can you please book me an engineer urgently as I this is affecting my work which requires internet access.

Thanks 

0 Kudos

Go to solution
wolfganghario
Tuning in
In response to Steven_L

on ‎04-11-2020 13:32

Hello, apologies for jumping on this thread too, but I've also noticed a real drop in wifi quality over the past few weeks and today I logged onto the router and noticed all of these time outs. Are they the cause/symptom of our recently shoddy wifi?

I should point out I don't really understand what any of these actually mean...

Thanks!

Lee

Network Log

Time

Priority

Description

04/11/2020 13:19:33

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/11/2020 12:16:58

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/11/2020 11:53:28

Warning!

LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/11/2020 03:46:33

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/11/2020 01:19:33

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

30/10/2020 13:55:59

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/10/2020 16:37:9

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

27/10/2020 11:29:15

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/10/2020 15:08:3

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/10/2020 21:01:54

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/10/2020 12:17:47

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/10/2020 10:06:34

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/10/2020 10:06:27

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/10/2020 22:55:0

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/10/2020 22:54:55

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/10/2020 08:20:14

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/10/2020 08:20:14

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/10/2020 06:03:27

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/10/2020 21:28:44

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

20/10/2020 10:17:22

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

32600000

49.8

5120

64 qam

4

2

53700083

51

5120

64 qam

1

3

46200000

50.8

5120

64 qam

2

4

39400048

50.3

5120

64 qam

3




Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

2

0

2

ATDMA

0

0

1

0

3

ATDMA

0

0

2

0

4

ATDMA

0

0

1

0

 

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

298750000

-1.5

40

256 qam

21

2

138750000

-1

40

256 qam

1

3

146750000

-1

40

256 qam

2

4

154750000

-1

40

256 qam

3

5

162750000

-1.2

40

256 qam

4

6

170750000

-1.2

40

256 qam

5

7

178750000

-1.5

40

256 qam

6

8

186750000

-1.5

40

256 qam

7

9

194750000

-1.7

40

256 qam

8

10

202750000

-2

40

256 qam

9

11

210750000

-2

40

256 qam

10

12

218750000

-2.2

40

256 qam

11

13

226750000

-2.2

40

256 qam

12

14

234750000

-2.2

40

256 qam

13

15

242750000

-2.5

40

256 qam

14

16

250750000

-2.5

40

256 qam

15

17

258750000

-2.4

40

256 qam

16

18

266750000

-2.2

40

256 qam

17

19

274750000

-2.2

40

256 qam

18

20

282750000

-2

40

256 qam

19

21

290750000

-1.7

40

256 qam

20

22

306750000

-1.5

40

256 qam

22

23

314750000

-1.5

40

256 qam

23

24

322750000

-1.7

40

256 qam

24




Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.3

119

33

2

Locked

40.3

571

219

3

Locked

40.9

93

68

4

Locked

40.9

240

66

5

Locked

40.3

334

172

6

Locked

40.3

72

88

7

Locked

40.3

73

105

8

Locked

40.3

61

107

9

Locked

40.9

53

97

10

Locked

40.3

71

85

11

Locked

40.9

66

79

12

Locked

40.9

69

56

13

Locked

40.3

104

39

14

Locked

40.9

79

12

15

Locked

40.3

72

0

16

Locked

40.9

80

0

17

Locked

40.3

196

0

18

Locked

40.9

113

0

19

Locked

40.3

111

17

20

Locked

40.9

87

30

21

Locked

40.3

92

24

22

Locked

40.3

91

53

23

Locked

40.3

93

47

24

Locked

40.3

246

43

0 Kudos

Go to solution
Tox1415
Tuning in
In response to wolfganghario

on ‎07-11-2020 13:51

I’m also getting the same error every day at around the same time. Yesterday it occurred right in the middle of a call with one of our clients. 

0 Kudos

Go to solution
northpole54
Joining in

on ‎08-11-2020 16:15

Hi,

My wifi and internet is dropping out multiple times a day, and phoning support hasn't got me anywhere apart from rebooting my router and an acknowledgement that there are issues in my area. I've tried other troubleshooting and it's not improved the situation, it's very frustrating as there's two of us trying to work from home!

My router network status log is as below:

Network Log

Time Priority Description

07/11/2020 11:58:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 04:33:44noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/11/2020 04:33:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/11/2020 01:18:32criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2020 14:23:49Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/11/2020 04:58:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 16:33:43noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 16:33:43ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 16:08:38Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 16:08:38criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 15:52:56criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 15:51:10Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 15:51:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 15:51:5criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 15:51:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 15:51:4criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 15:50:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 15:50:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 15:50:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/11/2020 15:50:45Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Any help here gratefully received, I'm at the end of my patience now!

 

0 Kudos

Go to solution
Alex_RM
Forum Team
Forum Team
In response to northpole54

on ‎08-11-2020 17:41

Hi northpole54,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues with the Internet,

 

Can you please confirm if this is on both a wired and wireless connection?

 

I've been able to locate your account using your forum details, the hub looks to be within the specifications we would expect.

 

Alex_Rm

0 Kudos
Top