on 31-07-2021 12:37
Hi,
Looking at the router network log, I see numerous warnings:
No Ranging Response received - T3 time-out
Also, as I read in other threads, I notice upstream modulation is at 16qam, can someone please look into it or advice if I need an engineer visit?
Answered! Go to Answer
on 03-08-2021 15:06
Hi badhodor123,
Thanks for using the forums to get this issue with your broadband services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
I have already taken a look at your services on my side and everything is in tip top shape - all green and your downstream/upstream levels are all within spec which is good.
I understand you're concerned with the warnings on your Hub settings, however if you could give us more of a description of how your connection is performing it might give us a better view of your issue.
Please get back to us and try to answer my questions in bullet points so it's easier to track 🙂
Thanks,
Megan_L
on 31-07-2021 12:41
Please post your full up/downstream stats and network log.
on 31-07-2021 12:44
Time Priority Description
31/07/2021 11:32:7 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 01:53:2 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 00:59:9 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 00:59:9 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 00:08:52 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/07/2021 10:07:38 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/07/2021 07:43:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 12:59:9 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 12:59:9 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/07/2021 14:31:8 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/07/2021 00:59:9 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/07/2021 00:59:9 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/07/2021 17:19:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/07/2021 12:59:8 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/07/2021 12:59:8 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/07/2021 09:12:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 00:59:7 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 00:59:7 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
16/07/2021 10:43:24 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
13/07/2021 12:59:6 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 31-07-2021 12:45
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 635000000 | 5.8 | 38 | 256 qam | 29 |
2 | 539000000 | 6.1 | 40 | 256 qam | 17 |
3 | 547000000 | 6.1 | 40 | 256 qam | 18 |
4 | 555000000 | 6.1 | 40 | 256 qam | 19 |
5 | 563000000 | 6.3 | 40 | 256 qam | 20 |
6 | 571000000 | 6 | 40 | 256 qam | 21 |
7 | 579000000 | 6 | 40 | 256 qam | 22 |
8 | 587000000 | 6.3 | 40 | 256 qam | 23 |
9 | 595000000 | 6.3 | 40 | 256 qam | 24 |
10 | 603000000 | 6.1 | 40 | 256 qam | 25 |
11 | 611000000 | 6 | 40 | 256 qam | 26 |
12 | 619000000 | 6 | 40 | 256 qam | 27 |
13 | 627000000 | 5.9 | 38 | 256 qam | 28 |
14 | 643000000 | 5.6 | 38 | 256 qam | 30 |
15 | 651000000 | 5.6 | 40 | 256 qam | 31 |
16 | 659000000 | 5.9 | 40 | 256 qam | 32 |
17 | 667000000 | 5.9 | 40 | 256 qam | 33 |
18 | 675000000 | 5.9 | 40 | 256 qam | 34 |
19 | 683000000 | 5.5 | 40 | 256 qam | 35 |
20 | 691000000 | 5.3 | 40 | 256 qam | 36 |
21 | 699000000 | 5 | 40 | 256 qam | 37 |
22 | 707000000 | 5 | 40 | 256 qam | 38 |
23 | 715000000 | 5.1 | 40 | 256 qam | 39 |
24 | 723000000 | 5.5 | 40 | 256 qam | 40 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 12139 | 34 |
2 | Locked | 40.3 | 4364 | 0 |
3 | Locked | 40.3 | 6069 | 0 |
4 | Locked | 40.3 | 5416 | 0 |
5 | Locked | 40.3 | 6475 | 0 |
6 | Locked | 40.9 | 7109 | 0 |
7 | Locked | 40.3 | 6801 | 0 |
8 | Locked | 40.3 | 6966 | 0 |
9 | Locked | 40.3 | 5802 | 11 |
10 | Locked | 40.3 | 6794 | 13 |
11 | Locked | 40.3 | 9098 | 14 |
12 | Locked | 40.3 | 9340 | 0 |
13 | Locked | 38.9 | 9356 | 0 |
14 | Locked | 38.9 | 13431 | 12 |
15 | Locked | 40.3 | 11326 | 0 |
16 | Locked | 40.3 | 12563 | 12 |
17 | Locked | 40.3 | 12192 | 0 |
18 | Locked | 40.3 | 14063 | 14 |
19 | Locked | 40.3 | 11642 | 17 |
20 | Locked | 40.3 | 11385 | 0 |
21 | Locked | 40.3 | 14466 | 0 |
22 | Locked | 39.3 | 14756 | 0 |
23 | Locked | 40.3 | 15853 | 2 |
24 | Locked | 40.3 | 12380 | 0 |
on 31-07-2021 12:45
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300002 | 44 | 5120 | 16 qam | 9 |
2 | 39399949 | 42 | 5120 | 16 qam | 12 |
3 | 46200007 | 42.5 | 5120 | 16 qam | 11 |
4 | 53700009 | 42.5 | 5120 | 16 qam | 10 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 14 | 0 |
2 | ATDMA | 0 | 0 | 24 | 0 |
3 | ATDMA | 0 | 0 | 26 | 0 |
4 | ATDMA | 0 | 0 | 20 | 0 |
on 31-07-2021 12:46
on 31-07-2021 15:56
Upstream is really bad, too many T3’s and should be 64QAM not 16QAM. You will need a technician’s visit to rectify, call customer services or wait awhile for a VM staff member to get to your post and arrange one.
on 02-08-2021 14:27
Hi badhodor123,
Thank you for reaching out to us in our community and welcome back, I have been able to locate yopur account and have had a look, there are some errors showing however I have found 2 thing you have a 3rd party Router which stopped me doing further check and you haven't rebooted our Router for 77 Days which is the first thing we ask when you have any issues.
can you try a pin reset on the Router just to rule out a software issue, first check all the internal connections are hand tight then push a pin/ paper clip in the back of the Router where it says reset, push in until you feel it press then hold in for a timed 1 Minute, do not reboot during or after and allow 15 Minutes to settle afterwards?
Once reset keep ours in Router mode and post full logs again to see if there is any difference, if the same I will arrange a technician once I have been able to run further checks?
Regards
Paul.
on 02-08-2021 20:12
Thanks Paul, I don't think generally people restart their router?
Anyways, as per your instructions, I have done a reset for 60 secs and then the router is back in router mode automatically.
Please see the attached logs below:
Network Log
Time Priority Description
02/08/2021 18:56:42 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/08/2021 11:22:54 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 11:32:7 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 01:53:2 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 00:59:9 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 00:59:9 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
31/07/2021 00:08:52 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
30/07/2021 10:07:38 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
28/07/2021 07:43:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 12:59:9 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 12:59:9 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46199939 | 42.2 | 5120 | 16 qam | 11 |
2 | 39400017 | 40.8 | 5120 | 16 qam | 12 |
3 | 53700075 | 42.3 | 5120 | 16 qam | 10 |
4 | 60299954 | 42.3 | 5120 | 16 qam | 9 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
02-08-2021 20:12 - edited 02-08-2021 20:13
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 723000000 | 5.6 | 40 | 256 qam | 40 |
2 | 539000000 | 6.4 | 40 | 256 qam | 17 |
3 | 547000000 | 6.3 | 40 | 256 qam | 18 |
4 | 555000000 | 6.4 | 40 | 256 qam | 19 |
5 | 563000000 | 6.4 | 40 | 256 qam | 20 |
6 | 571000000 | 6.3 | 40 | 256 qam | 21 |
7 | 579000000 | 6.3 | 40 | 256 qam | 22 |
8 | 587000000 | 6.4 | 40 | 256 qam | 23 |
9 | 595000000 | 6.5 | 40 | 256 qam | 24 |
10 | 603000000 | 6.4 | 40 | 256 qam | 25 |
11 | 611000000 | 6.3 | 40 | 256 qam | 26 |
12 | 619000000 | 6.3 | 40 | 256 qam | 27 |
13 | 627000000 | 6 | 40 | 256 qam | 28 |
14 | 635000000 | 6 | 38 | 256 qam | 29 |
15 | 643000000 | 5.9 | 40 | 256 qam | 30 |
16 | 651000000 | 5.9 | 40 | 256 qam | 31 |
17 | 659000000 | 6 | 40 | 256 qam | 32 |
18 | 667000000 | 6 | 40 | 256 qam | 33 |
19 | 675000000 | 6 | 40 | 256 qam | 34 |
20 | 683000000 | 5.8 | 40 | 256 qam | 35 |
21 | 691000000 | 5.5 | 40 | 256 qam | 36 |
22 | 699000000 | 5.1 | 40 | 256 qam | 37 |
23 | 707000000 | 5.1 | 40 | 256 qam | 38 |
24 | 715000000 | 5.4 | 40 | 256 qam | 39 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 129 | 14 |
2 | Locked | 40.3 | 304 | 398 |
3 | Locked | 40.3 | 323 | 357 |
4 | Locked | 40.3 | 304 | 362 |
5 | Locked | 40.3 | 308 | 332 |
6 | Locked | 40.3 | 309 | 337 |
7 | Locked | 40.3 | 316 | 327 |
8 | Locked | 40.9 | 326 | 309 |
9 | Locked | 40.9 | 364 | 244 |
10 | Locked | 40.3 | 329 | 232 |
11 | Locked | 40.9 | 329 | 147 |
12 | Locked | 40.3 | 341 | 172 |
13 | Locked | 40.3 | 312 | 126 |
14 | Locked | 38.9 | 310 | 105 |
15 | Locked | 40.3 | 295 | 70 |
16 | Locked | 40.3 | 274 | 86 |
17 | Locked | 40.3 | 230 | 52 |
18 | Locked | 40.3 | 262 | 54 |
19 | Locked | 40.3 | 209 | 44 |
20 | Locked | 40.3 | 214 | 42 |
21 | Locked | 40.3 | 186 | 17 |
22 | Locked | 40.9 | 190 | 31 |
23 | Locked | 40.3 | 163 | 31 |
24 | Locked | 40.3 | 164 | 24 |
I have left it in router mode until you are able to finish your tests. I have failover using my 3rd party router with a different ISP, so I can run via. secondary internet connection temporarily. Running speed tests, since then, I am at 350-360 MBPS with wired cat6 cable , used to be 500+ as i am on M500. Upload is the same as before 36 (wired, wireless, before, after) no change.