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No Ranging Response received - T3 time-out

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Lexsed
Tuning in

on ‎08-05-2017 19:54

Hi,

Got this going on for the last month or so, frequent drops, while short, are extremely annoying and frequent. Tried all the troubleshooting I could find here, as well as from 3rd party sources, but no dice, it comes back and goes away randomly

Here are the logs which I assume can help determine the issue:

Date Time Error Number Error Description

08/05/201718:35:04 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:35:02 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:33:43 GMT66050310Auth Success - Web login successful.
08/05/201718:31:26 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:31:00 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:30:59 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:28:35 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:28:09 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:21:56 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:21:55 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:15:53 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:15:45 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:10:56 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:10:40 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:10:10 GMT84020200Lost MDD Timeout
08/05/201718:08:41 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:08:06 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:07:51 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:07:50 GMT82000200No Ranging Response received - T3 time-out
08/05/201718:07:46 GMT82000200No Ranging Response received - T3 time-out

 

Downstream Channels

Lock StatusChannel IDFrequencyModulationRx PowerRxMERPre RS ErrorsPost RS ErrorsLocked1171000000 Hz256 QAM-5.6 dBmV 37.1 dB994843745736Locked2179000000 Hz256 QAM-5.7 dBmV 37.6 dB955494700219Locked3187000000 Hz256 QAM-5.6 dBmV 37.6 dB1090159729393Locked4195000000 Hz256 QAM-5.6 dBmV 37.1 dB1309304915025Locked5203000000 Hz256 QAM-5.7 dBmV 37.4 dB1196401796995Locked6211000000 Hz256 QAM-5.9 dBmV 37.4 dB841841575510Locked7219000000 Hz256 QAM-6.0 dBmV 37.4 dB775186506153Locked8227000000 Hz256 QAM-6.0 dBmV 37.6 dB778429499077

Upstream Channels

Lock StatusChannel IDFrequencyModulationTx PowerModeChannel BandwidthSymbol RateLocked7439400000 HzATDMA48.3 dBmV16QAM6400000 Hz5120 Ksym/secNotLocked00 Hz 0 dBmV  0 Ksym/secNotLocked00 Hz 0 dBmV  0 Ksym/secLocked7625800000 HzATDMA46.8 dBmV16QAM6400000 Hz5120 Ksym/sec

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Alex_RM
Forum Team
Forum Team
In response to scooterboy

on ‎10-11-2020 08:21

Morning scooterboy,

 

I'm sorry you're getting some intermittent connections. 

 

As advised in your other post please start your own thread on this so we can help you 🙂

 

Alex_Rm

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Damixa1
Joining in

on ‎19-12-2020 10:28

Hi,

Im getting the same issue small and frequent drops cause hanging and sometimes reboot on all connected devices. V frustrating when the device needs a complete reboot 😕

 

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/12/2020 01:47:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2020 09:32:44noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/12/2020 09:32:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2020 05:06:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2020 04:55:11noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/12/2020 04:55:11ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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x46nno
Settling in
In response to Damixa1

on ‎07-01-2021 12:18

I appear to have the same issue, frequent Wifi dropouts and looking in the logs am seeing the same kind of things as I see on here

Time Priority Description

07/01/2021 12:06:16noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/01/2021 08:10:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 05:30:40noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/01/2021 05:30:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/01/2021 09:58:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2021 17:30:40noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/2021 17:30:40ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Can you please advise if an engineer is required to resolve this and can one be arranged if so?

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Damixa1
Joining in
In response to Damixa1

on ‎07-01-2021 13:44

Do virgin engineers actually read these posts?

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wolfganghario
Tuning in
In response to Damixa1

on ‎07-01-2021 18:43

I think the support team do (it's a bit hit and miss) but I get the impression they're super busy.

I think they will be more likely to notice if you start your own post though (advice I was given at some point)

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Damixa1
Joining in
In response to wolfganghario

on ‎07-01-2021 19:19

😊 thanks

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IrishGaz
Joining in
In response to Damixa1

on ‎27-01-2021 15:31

Hi, Same as above and daily we all in our house are loosing internet and are all connected to the router fine sometime and drops off and also connected and no internet. Today is happened at 14:55 GMT the 27/01/2021. It happens randomly also. It is a new installation of fiber to the house.  The outage is for about 2-3 minutes.  Can I do something local to resolve or change configuration on router to assist?

Logs showing same time out:

27-01-2021 13:15:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26-01-2021 13:11:43warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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RJMorley
Tuning in

on ‎08-04-2021 12:13

Hi there,

Internet is dropping off constantly throughout the day and I'm not sure if it's the router or the service.  None of the usual reset and replug procedures have helped to resolve this, other than just restoring service ready for the next drop out again.

Have read the thread here and hope someone can help, otherwise it's a very painful phone call process to run through everything.

I'm on a hub3.  Recent network error log seems to have recurring warnings about:

"T3 time out",  "SYNC Timing Synchronization failure - Loss of Sync" and  "No Ranging Response received"

Downstream 256 and upstream 64

By the way, I am not technical at all - so any help in layman terms much appreciated!

Thanks!

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lotharmat
Community elder
In response to RJMorley

‎08-04-2021 12:31 - edited ‎08-04-2021 12:32

ALways best to start your own new post for these - they stand a much better chance of being picked up by VM Staff!

 

Edit: I see you already have!




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Hub 3 - Modem Mode - TP-Link Archer C7

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