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PetePioneer
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No Ranging Response received I have this all the time day in day out .

Hi guys 

Same issue as every one else with no joy I ring and all I get is network is fine .....I have drops all day for months and the same thing network is fine ..it’s starting to annoy me now your happy to take our money and not sort this problem out, And buy the sounds of it millions off your customers are having the same issue but your not willing to fix it ...

my sister had the same problem for 5 and a half months in the end she got feed up and switched to but although slower speed it’s cheaper and a better connection with no down time ...she says she’s not had 1 down time in 2 months... 

for a company that was 1 of the first in the Uk and I’ve been with you guys since you started .loyalty and the price rises you keep slapping on means nothing any more ...

if this will not get sorted soon I’m switching.

ill look forward to being ignored. 

 

Thanks

 

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Re: No Ranging Response received I have this all the time day in day out .

Chances are the network is fine & its just you individual connection that has issues.

Go to http: 192.168.0.1 & at the hub login screen go to the hub stats.

Copy & Paste the downstream & upstream values & the error log so someone here can take a look.

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Message 3 of 6
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Re: No Ranging Response received I have this all the time day in day out .

Well if you haven’t reported the problem to customer services as they are the first port of call for problems, then it will take sometime for a VM staff member on the board to get to your post. What you need to do in the meantime is go into your hub on 192.168.0.1 and post your up/downstream stats and network log.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Re: No Ranging Response received I have this all the time day in day out .

14030000000.237256 qam30
21950000002.537256 qam8
3203000000237256 qam9
42110000001.537256 qam10
52190000001.237256 qam11
6227000000136256 qam12
7235000000136256 qam13
82430000000.936256 qam14
92510000000.535256 qam15
102590000000.236256 qam16
112670000000.436256 qam17
122750000000.536256 qam18
132830000000.436256 qam19
14291000000036256 qam20
152990000000.536256 qam21
163070000000.737256 qam22
173150000000.936256 qam23
183230000000.736256 qam24
193630000000.737256 qam25
203710000000.737256 qam26
213790000000.736256 qam27
223870000000.737256 qam28
233950000000.537256 qam29
24411000000036256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.365413029
2Locked37.3158327695
3Locked37.3152697082
4Locked37.3141506209
5Locked37.3134065402
6Locked36.6124005303
7Locked36.6113624446
8Locked36.6102234622
9Locked35.7106014337
10Locked36.3120315108
11Locked36.3131944948
12Locked36.6142655978
13Locked36.6133475201
14Locked36.6118055291
15Locked36.697193264
16Locked37.376862466
17Locked36.677214355
18Locked36.386373314
19Locked37.6107843313
20Locked37.699253014
21Locked36.684422448
22Locked37.368612649
23Locked37.359054185
24Locked36.680333234

 

1462000095.4512064 qam1
2393999935.4512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA205

 

 

 

11/08/2019 12:46:41 Warning! RCS Partial Service;
11/08/2019 12:51:50 critical No Ranging Response received - T3 time-out;CM-;
11/08/2019 12:53:6 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-
01/01/1970 00:01:38 critical No Ranging Response received - T3 time-out;CM-;
01/01/1970 00:02:32 Warning! B-INIT-RNG Failure - Retries exceeded;CM-;
11/08/2019 12:57:58 Warning! RCS Partial Service;
11/08/2019 12:58:7 critical No Ranging Response received - T3 time-out;CM-;CMTS-;
11/08/2019 12:58:12 Warning! RCS Partial Service;
11/08/2019 13:02:7 critical SYNC Timing Synchronization failure - Loss of Sync;
11/08/2019 13:02:7 Warning! RCS Partial Service;
11/08/2019 13:22:46 critical SYNC Timing Synchronization failure - Loss of Sync;
11/08/2019 13:22:47 Warning! RCS Partial Service;
11/08/2019 13:23:5 critical No Ranging Response received - T3 time-out;CM-;
11/08/2019 13:23:5 Warning! RCS Partial Service;
11/08/2019 13:23:5 critical SYNC Timing Synchronization failure - Loss of Sync;
11/08/2019 13:23:5 Warning! RCS Partial Service;
11/08/2019 13:23:7 critical No Ranging Response received - T3 time-out;CM;
11/08/2019 13:23:9 Warning! RCS Partial Service;
11/08/2019 13:23:9 critical No Ranging Response received - T3 time-out;
11/08/2019 13:23:9 Warning! RCS Partial Service;

 

Hope this helps this is all I can copy working off iPad

Cheers 

PetePioneer

 

 

 

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Message 5 of 6
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Re: No Ranging Response received I have this all the time day in day out .

You have an upstream fault.

Levels are too high & only 2 of the required 4 channels are locked.

9 times out of 10 this will be an issue between the cabinet & your kit. Give 150 a call as this will be a tech callout to fix.

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Message 6 of 6
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Re: No Ranging Response received I have this all the time day in day out .

Hi thanks for the quick reply.

I’m on my 4th hub and engineers have been out lots of times I’ve lost count ..the last one gave me a new hub changed the cable from house to box and put a thicker/double cable in ...

Cheers for the help

PetePioneer.

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