on 01-03-2022 12:56
Hi,
I have been having connection issues with Viring for over a week with connection dropouts. I spoke to Virgin yesterday and was told to factory reset my router. I mentioned the logs that i was getting the errors below but these were ignored. After resetting my router i still get these logs below and my internet hasn't dropped yet but I am experiencing lag spikes now and then.
Thu 01/01/1970 00:01:28 | 3 | No Ranging Response received - T3 time-out;CM-MAC==VER=3.1; |
Mon 28/02/2022 17:24:55 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC= OS=1.1;CM-VER=3.1; |
Mon 28/02/2022 17:32:39 | 5 | RCS Partial Service;CM-MAC -VER=3.1; |
Mon 28/02/2022 17:33:06 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: =1.1;CM-VER=3.1; |
Tue 01/03/2022 01:25:19 | 3 | No Ranging Response received - T3 time-out;CM-MAC= VER=3.1; |
Tue 01/03/2022 04:34:44 | 6 | CM-STATUS message sent. Event Type Code: 5; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM- R=3.1; |
Tue 01/03/2022 11:11:30 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS.1; |
on 03-03-2022 10:59
I know this isn't 24 hours but so far dropped packets
on 03-03-2022 11:01
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | -0.2 | 40.4 | QAM256 | 25 |
1 | 139000000 | 0.2 | 40.4 | QAM256 | 1 |
2 | 147000000 | 0.1 | 40.9 | QAM256 | 2 |
3 | 155000000 | 0.3 | 40.4 | QAM256 | 3 |
4 | 163000000 | 0 | 40.4 | QAM256 | 4 |
5 | 171000000 | -0.3 | 40.4 | QAM256 | 5 |
6 | 179000000 | -0.2 | 40.4 | QAM256 | 6 |
7 | 187000000 | 0.1 | 40.4 | QAM256 | 7 |
8 | 195000000 | 0.4 | 40.4 | QAM256 | 8 |
9 | 203000000 | 0.3 | 40.4 | QAM256 | 9 |
10 | 211000000 | 0.4 | 40.9 | QAM256 | 10 |
11 | 219000000 | 0.3 | 40.4 | QAM256 | 11 |
12 | 227000000 | 0.1 | 38.6 | QAM256 | 12 |
13 | 235000000 | 0.2 | 40.4 | QAM256 | 13 |
14 | 243000000 | -0.2 | 40.9 | QAM256 | 14 |
15 | 251000000 | -1 | 40.4 | QAM256 | 15 |
16 | 259000000 | -0.5 | 40.9 | QAM256 | 16 |
17 | 267000000 | -0.4 | 40.4 | QAM256 | 17 |
18 | 275000000 | -0.1 | 40.9 | QAM256 | 18 |
19 | 283000000 | -0.1 | 40.4 | QAM256 | 19 |
20 | 291000000 | -0.2 | 40.9 | QAM256 | 20 |
21 | 299000000 | 0.1 | 40.9 | QAM256 | 21 |
22 | 307000000 | 0.1 | 40.4 | QAM256 | 22 |
23 | 315000000 | 0.1 | 40.4 | QAM256 | 23 |
24 | 323000000 | 0 | 40.4 | QAM256 | 24 |
26 | 339000000 | -0.2 | 40.4 | QAM256 | 26 |
27 | 347000000 | 0.2 | 40.4 | QAM256 | 27 |
28 | 355000000 | 0.4 | 40.9 | QAM256 | 28 |
29 | 363000000 | -0.1 | 40.4 | QAM256 | 29 |
30 | 371000000 | -0.7 | 40.4 | QAM256 | 30 |
31 | 379000000 | -1.1 | 40.4 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 40.366287 | 0 | 0 |
1 | Locked | 40.366287 | 47 | 0 |
2 | Locked | 40.946209 | 10 | 0 |
3 | Locked | 40.366287 | 0 | 0 |
4 | Locked | 40.366287 | 0 | 0 |
5 | Locked | 40.366287 | 0 | 0 |
6 | Locked | 40.366287 | 0 | 0 |
7 | Locked | 40.366287 | 0 | 0 |
8 | Locked | 40.366287 | 0 | 0 |
9 | Locked | 40.366287 | 0 | 0 |
10 | Locked | 40.946209 | 0 | 0 |
11 | Locked | 40.366287 | 0 | 0 |
12 | Locked | 38.605377 | 0 | 0 |
13 | Locked | 40.366287 | 0 | 0 |
14 | Locked | 40.946209 | 0 | 0 |
15 | Locked | 40.366287 | 0 | 0 |
16 | Locked | 40.946209 | 0 | 0 |
17 | Locked | 40.366287 | 0 | 0 |
18 | Locked | 40.946209 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 40.946209 | 0 | 0 |
21 | Locked | 40.946209 | 0 | 0 |
22 | Locked | 40.366287 | 0 | 0 |
23 | Locked | 40.366287 | 0 | 0 |
24 | Locked | 40.366287 | 0 | 0 |
26 | Locked | 40.366287 | 0 | 0 |
27 | Locked | 40.366287 | 0 | 0 |
28 | Locked | 40.946209 | 0 | 0 |
29 | Locked | 40.366287 | 0 | 0 |
30 | Locked | 40.366287 | 0 | 0 |
31 | Locked | 40.366287 | 0 | 0 |
33 | 96 | 4K | 1880 | QAM4096 | 424 |
33 | Locked | 42 | -0.1 | 294007015 | 0 |
on 03-03-2022 11:01
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600000 | 47.8 | 5120 KSym/sec | 64QAM | 5 |
2 | 46200000 | 48.3 | 5120 KSym/sec | 64QAM | 3 |
3 | 53700000 | 48.5 | 5120 KSym/sec | 64QAM | 2 |
4 | 39400000 | 48.5 | 5120 KSym/sec | 64QAM | 4 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 1 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 05-03-2022 15:36
Hi Solarisfps,
Thank you for your post and welcome to the community.
I'm very sorry to hear about the issues you've been having with your broadband service.
I have taken a look on our system and I am unable to see anything that could be affecting the service.
Can you confirm if you're continuing to have this issue?
^Martin