on 11-10-2021 10:38
Hi,
So I have recently upgraded to the Gig1 Service, and I only just realised that I'm not getting any DOCSIS 3.1 channels.
It doesn't have anything to do with upstream or downstream as I have recently had this sorted.
Here is the status page stats for the downstream/upstreams channels.
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 32 | 4 |
DOCSIS 3.1 channels | 0 | 0 |
Thanks in advance.
on 06-05-2022 10:32
Thanks for the update NikkiD69,
Sorry to hear that an engineers visit did not resolve the issue. Reading through the previous post, it seems Kain was liaising with an area field manager about this issue. Did he come back to you with a resolution with what could be done?
Kind regards Jodi.
on 06-05-2022 14:55
Hi Jodi,
No, I haven't heard anything yet.
Thanks,
Nikki
on 08-05-2022 15:03
Sorry to hear this @NikkiD69, I've dropped a message to Kain to see if he's been able to make any headway with those he has E-Mailed
Hopefully we'll have some form of update for you on this matter
Thanks for your patience
Kindest regards,
David_Bn
on 18-06-2022 17:26
Hi,
Is this fault ever going to be fixed as I'm considering changing providers.
Thanks