No DOCSIS 3.1 Channels

[NikkiD69]

Hi,

So I have recently upgraded to the Gig1 Service, and I only just realised that I'm not getting any DOCSIS 3.1 channels.

It doesn't have anything to do with upstream or downstream as I have recently had this sorted.

Here is the status page stats for the downstream/upstreams channels.

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	32	4
DOCSIS 3.1 channels	0	0

Thanks in advance.

[Jodi_S]

Thanks for the update NikkiD69,

Sorry to hear that an engineers visit did not resolve the issue. Reading through the previous post, it seems Kain was liaising with an area field manager about this issue. Did he come back to you with a resolution with what could be done?

Kind regards Jodi. 

[NikkiD69]

Hi Jodi,

No, I haven't heard anything yet.

Thanks,

Nikki

[David_Bn]

Sorry to hear this @NikkiD69, I've dropped a message to Kain to see if he's been able to make any headway with those he has E-Mailed

Hopefully we'll have some form of update for you on this matter

Thanks for your patience

Kindest regards,

David_Bn

[NikkiD69]

Hi,

Is this fault ever going to be fixed as I'm considering changing providers.

Thanks