No DOCSIS 3.1 Channels

[NikkiD69]

Hi,

So I have recently upgraded to the Gig1 Service, and I only just realised that I'm not getting any DOCSIS 3.1 channels.

It doesn't have anything to do with upstream or downstream as I have recently had this sorted.

Here is the status page stats for the downstream/upstreams channels.

Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream

Cable Modem Status	Online	DOCSIS 3.1
Primary downstream channel	Locked	SC-QAM
DOCSIS 3.0 channels	32	4
DOCSIS 3.1 channels	0	0

Thanks in advance.

[Tudor]

Can you please run a speed test and post the results along with a full set of stats from the hub.

[NikkiD69]

Hi,

I get around 600-700mbps, and here are the stats for the hub.

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

9	203000000	5.099998	40.366287	QAM256	9
2	147000000	6.900002	40.366287	QAM256	2
3	155000000	6.699997	40.366287	QAM256	3
10	211000000	5.099998	40.946209	QAM256	10
11	219000000	5.000000	40.366287	QAM256	11
12	227000000	5.000000	40.366287	QAM256	12
13	235000000	5.400002	40.366287	QAM256	13
14	243000000	5.599998	40.946209	QAM256	14
15	251000000	5.500000	40.366287	QAM256	15
16	259000000	5.800003	40.366287	QAM256	16
17	267000000	6.000000	40.946209	QAM256	17
18	275000000	6.099998	40.366287	QAM256	18
19	283000000	5.699997	40.366287	QAM256	19
20	291000000	5.599998	40.366287	QAM256	20
21	299000000	5.800003	40.366287	QAM256	21
22	307000000	5.900002	40.366287	QAM256	22
23	315000000	5.599998	40.366287	QAM256	23
24	323000000	5.400002	40.946209	QAM256	24
25	331000000	4.900002	40.366287	QAM256	25
26	339000000	5.099998	40.366287	QAM256	26
27	347000000	5.099998	40.946209	QAM256	27
28	355000000	4.900002	40.366287	QAM256	28
29	363000000	4.900002	40.366287	QAM256	29
30	371000000	4.900002	40.366287	QAM256	30
31	379000000	4.800003	40.946209	QAM256	31
32	387000000	4.900002	40.366287	QAM256	32
33	395000000	5.000000	40.366287	QAM256	33
34	403000000	5.099998	40.366287	QAM256	34
35	411000000	5.000000	40.366287	QAM256	35
36	419000000	4.800003	40.366287	QAM256	36
37	427000000	4.699997	40.946209	QAM256	37
38	435000000	4.800003	40.366287	QAM256	38

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	47.520599	5120 KSym/sec	64QAM	5
2	46200000	47.270599	5120 KSym/sec	64QAM	3
3	53700000	47.520599	5120 KSym/sec	64QAM	2
4	39400000	47.770599	5120 KSym/sec	64QAM	4

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt076-b.cm

Primary Downstream Service Flow

SFID	109350
Max Traffic Rate	1230000450
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	109349
Max Traffic Rate	55000270
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

Thanks again.

[Tudor]

All those look fine and you are on 1G plan ok. There are two tables missing and they may be important. One is the downstream Pre & Post errors count and the other is the upstream t1/t2/r3/T4 counts.

[NikkiD69]

Hi,

I didn't include them as I have it in modem mode. Also I knew my levels were fine, I was just wondering why I don't have any DOCSIS 3.1 channels. Am I suppose to?

Thanks

[Roger_Gooner]

You must have one DOCSIS 3.1 channel, best to wait for a forum team member to come round.

[NikkiD69]

Okay. Thanks

[Natalie_L]

Hi NikkiD69, 

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you are experiencing some issues the service. 

I have taken a look from our side and can see there have been some prolonged issues identified. With this being the case, I am going to pop you over a private message to grab a few more detail and we can go from there. 

Speak soon, 

[Beth_G]

Hi NikkiD69,

Thanks for your message to Nat, she won't be back on shift for a while so I'll be looking into this on her behalf 🙂

I'm sorry to hear that you weren't able to get this resolved during your visit.  I'll pop over an email to the Area Field Manager and ask for them to take a look into this for you. Once I do have any updates, I will let you know.

If you need anything else in the meantime please just let us know.

Beth

[NikkiD69]

Thank you very much.