on 18-03-2022 13:50
Hi Guys
I recently upgraded my Broadband from M200 to M500, and also added sky sports package. My new Hub 5 arrived today, its activated and is now set up and working.
How long should it be before my services change?
on 18-03-2022 17:28
Hi @taz_man
Have you tried rebooting your set top box?
Also, if you have a Tivo or V6 then using your remote control go to
Help & Settings > Help > Virgin TV > go up to the top of the screen then TV Care and press OK > Missing Channels.? > Refresh my channels list
on 21-03-2022 10:31
Hi there @taz_man
Thank you for your post and welcome back to the forums!
Have you been able to try the reboot as suggested by @newapollo? Have your new services started since your last post?
Thank you.
on 21-03-2022 14:26
Hi Ashleigh
I have tried the reboot, and there has been no change as yet, neither Channels or Broadband speed.
I have found something in virgins help pages
So I guess I have to wait until Thursday which will be 6 days after delivery?
on 23-03-2022 14:30
Hello @taz_man,
Yes please, do let us know how it goes.
Many thanks,
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