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Wittsyboyng8
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New router

Hi I would like to get a new router/modem as there is a problem with my Superhub 1. The wifi works fine but the ethernet ports are not working. The lights are all lit up solid green even though there is no cables in the ports. Any help is appreciated.

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chenks
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Re: New router

call CS and report the issue.
they will send you out a hub3 as replacement.
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Very Insightful Person
Very Insightful Person
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Message 3 of 4
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Re: New router

The SuperHub 1 is now hopelessly obsolete and if you are have issues with the ports on it then you may well find that connecting your own router to it might not be possible. There's a link somewhere on the VM site which lets you request a Hub swop, VM would like to get everyone of the same hardware so they are actively swoping older hubs out for newer ones

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Wittsyboyng8
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Re: New router

Thanks guys i ordered a new hub

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