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Message 11 of 16
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Re: New router question

Upstream still too high on some channels, and far too wide a spread on the signal levels on the downstream. You definitely need a technician to look at this, no way it’s going to get fixed otherwise. 


Tudor
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Message 12 of 16
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Re: New router question

Thanks for the help. I'll get in contact with VM to see if they can send someone out.

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Message 13 of 16
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Re: New router question

I know replacing the router very rarely fixes the problem but can someone look at the new router stats to confirm i'll need to book an engineer? Thanks.

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
14750000001.238256 qam31
21950000006.138256 qam8
32030000006.338256 qam9
42110000007.338256 qam10
5219000000733256 qam11
62270000005.534256 qam12
72350000004.438256 qam13
8243000000538256 qam14
92510000006.338256 qam15
102590000006.538256 qam16
11267000000537256 qam17
12275000000437256 qam18
13283000000437256 qam19
142910000005.438256 qam20
152990000006.138256 qam21
163070000005.137256 qam22
173150000003.736256 qam23
183230000002.536256 qam24
19427000000338256 qam25
204350000002.537256 qam26
214430000002.537256 qam27
224510000002.537256 qam28
234590000002.537256 qam29
24467000000238256 qam30


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.64242
2Locked38.631158
3Locked38.627132
4Locked38.92051
5Locked33.987731
6Locked34.3359124
7Locked38.6749
8Locked38.62255
9Locked38.628814
10Locked38.91113
11Locked37.61644
12Locked37.31156
13Locked37.610136
14Locked38.61319
15Locked38.61813
16Locked37.66612
17Locked36.324110648317
18Locked36.625422753865
19Locked38.9430760
20Locked37.6442944
21Locked37.6390562
22Locked37.3353314
23Locked37.3184812
24Locked38.652942

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1394000004.75512064 qam2
2258000004.7512064 qam4
3462000004.375512064 qam1
4326000004.85512064 qam3


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Message 14 of 16
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Re: New router question

Thank you for your post Retro89.

 

I can see that there are some power level errors showing so I'll pop you over a private message so we can book an engineer visit.

 

Please respond to this by going to the purple envelope in the top right of your screen.

 

Thank you, Emily.

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Message 15 of 16
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Re: New router question

Hi Emily, i didn't get the PM.
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Message 16 of 16
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Re: New router question

Hi Retro89,

 

I'm unsure what happened but I'll send you a Private Message so I can take a look for you 🙂

 

Regards,

 

Lisa

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