New line new area

[Andy1250]

Hi,

virgin posted huge amounts of leaflets and emails to our area as it was a new install to the estate saying how it was all ready to go, looked on the website and put an order in, put in to be completed over a week before my sky service terminated which was yesterday, engineer came out before the 19/5 said there was problems and that the needed to do some work inside my house I thought no problem so they pushed it back to the 23/5, that got pushed back again to the 30/5 and today I get an email saying it’s been pushed back to the 11/6

are you completely inept at doing your jobs or do I just cancel the order and go back to one of BT openreach’s users whose engineers actually complete their work????

[jbrennand]

Just let it run its course. When the connection is finally activated you will have 14 days to try it out and if its not good - to cancel for no cost at all - or keep it and then cancel the Sky at that point.

Having the 2 running side by side for a few weeks is a small price to pay to ensure continuity of connection

[Andy1250]

Ah yeah totally get that but sky finished today, so now I no service whatsoever

thats why my original order date was 10 days before sky finished so now I have no TV, no broadband, no landline, champions league final missed, won’t see the F1 etc etc and I’ve got No guarantee of service before the 11/06 So I think letting it run it’s course has already happened there John 

[Matthew_ML · Accepted solution]

Hey Andy1250, thank you for reaching out and warm welcome to our community. I am so sorry to hear about your delayed installations we know this can frustration especially has you have given your notice in to your current provider. 

I want to take a look into this personally for you as I have taken a look and I can there have been some big delays.

Please can you look our for the purple envelope, I am going to send you a PM. Thanks