Menu
Reply
  • 6
  • 0
  • 0
chrisyd40
Tuning in
197 Views
Message 1 of 19
Flag for a moderator

New landline, just static

I have just upgraded my package from broadband only to landline and tv also. When I plug the phone into the wall it's just static but my account says I am setup to go, no problems in my area or my connection. I'm not sure if there's anything I should be doing to start using the phone or if there is an issue with the line?

0 Kudos
Reply
  • 18.86K
  • 1.65K
  • 4.12K
Superuser
Superuser
167 Views
Message 2 of 19
Flag for a moderator

Re: New landline, just static

is the telephone like marked with virginmedia logo on it?, since if your using a hub 3 if you connect your phone to that does it work?
----------------------------------------------------------
If someone's helped you out say thanks by clicking on the thumbs up. If someone's solved your problem, why not mark their message as an Accepted Solution
  • 6
  • 0
  • 0
chrisyd40
Tuning in
165 Views
Message 3 of 19
Flag for a moderator

Re: New landline, just static

Thanks for the reply. It's a virgin phone line because virgin installed it the first time I got a phone line then I had an issue it never worked and I never got billed for it so I just forgot about it. And I'm not sure what hub I have but the phone won't fit in any of the connections?

0 Kudos
Reply
  • 3.37K
  • 225
  • 549
Roger_Gooner
Wise owl
151 Views
Message 4 of 19
Flag for a moderator

Re: New landline, just static

If you have a hub 3.0 and were given an RJ11 to BT adapter your phone is provided by your hub.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
  • 2K
  • 116
  • 326
chenks
Super solver
148 Views
Message 5 of 19
Flag for a moderator

Re: New landline, just static


@Roger_Gooner wrote:

If you have a hub 3.0 and were given an RJ11 to BT adapter your phone is provided by your hub.


however, the fact they have a virgin branded phone socket would suggest the phoneline is not provided by the hub.

0 Kudos
Reply
  • 3.37K
  • 225
  • 549
Roger_Gooner
Wise owl
144 Views
Message 6 of 19
Flag for a moderator

Re: New landline, just static

It's an old socket. If area is now enabled for VoIP new landline customers with the hub 3.0 would get phone via the hub.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply
  • 2K
  • 116
  • 326
chenks
Super solver
142 Views
Message 7 of 19
Flag for a moderator

Re: New landline, just static


@Roger_Gooner wrote:

It's an old socket. If area is now enabled for VoIP new landline customers with the hub 3.0 would get phone via the hub.


wouldn't that require an infrasctructure change at the cab also though?
are they providing VOIP to non project lightning customers?

0 Kudos
Reply
  • 19.58K
  • 2K
  • 3.69K
Superuser
Superuser
132 Views
Message 8 of 19
Flag for a moderator

Re: New landline, just static


@chenks wrote:

wouldn't that require an infrasctructure change at the cab also though?
are they providing VOIP to non project lightning customers?


That's already been done. Almost all new phone installs across Virgin Media are now via the Hub 3.

**********************************
I work for Virgin Media - but all opinions posted here are my own
0 Kudos
Reply
  • 3.37K
  • 225
  • 549
Roger_Gooner
Wise owl
126 Views
Message 9 of 19
Flag for a moderator

Re: New landline, just static


@chenks wrote:

@Roger_Gooner wrote:

It's an old socket. If area is now enabled for VoIP new landline customers with the hub 3.0 would get phone via the hub.


wouldn't that require an infrasctructure change at the cab also though?
are they providing VOIP to non project lightning customers?


Initially VoIP from the hub 3.0 was available in FTTP areas, now it includes HFC areas. There are big advantages as the VM technician doesn't have to install a phone socket, jumper a wire in the cabinet, ensure connection in the mux, etc. It does also mean that an existing broadband customer who now subscribes to landline would get a free upgrade to the hub 3.0.

--
Hub 3.0, TP-Link Archer C8, TP-Link TL-SG1008D 8-port gigabit switch, V6
My Broadband Ping - Roger's VM Broadband Connection
0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
chrisyd40
Tuning in
123 Views
Message 10 of 19
Flag for a moderator

Re: New landline, just static

Thanks just looked in the box i got of virgin I think I have that adapter there is 4 ports which it would fit in when I plug it in the 1st port there is still static?

0 Kudos
Reply