New kit not delivered

[Abhayvs]

Hi, I am new customer of virgin broadband service. 

I received a text that my service will be installed on 11th march 2023. But I didn't receive any kit or router. I am not sure if I am going to get one or not. Also there is no proper information available about how to confirm or how to contact customer service.  I am worried if I am able to start to use services from 11th March and whether my services will be activated or not.

[goslow · Accepted solution]

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@Abhayvs wrote:

Hi, I am new customer of virgin broadband service. My Virgin Media account number is : ######### and
Area reference: ##.

I received a text that my service will be installed on 11th march 2023. But I didn't receive any kit or router. I am not sure if I am going to get one or not. Also there is no proper information available about how to confirm or how to contact customer service.  I am worried if I am able to start to use services from 11th March and whether my services will be activated or not.

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You should remove your account info from the public forum.

Are you doing a DIY 'Quick Start' installation and expecting the kit to be delivered for you to plug in yourself or are you having a technician installation?

A technician would normally bring the kit with them.

[Abhayvs]

Thanks for the information. Virgin didn't specify when I subscribed online. Anyways,  I will wait until installation day. 

Thanks again!