New kit is not delivered & haven't received account number and reference number

[lwk1802]

Hi, I've recently joined a broadband plan as a new customer and ordered a new self-installation kit.

The kit was not delivered on my chosen delivery date and I haven't received any contact from Yodel or Virgin regarding the delivery status of the order.
The only received contacts are
1) my order reference when I ordered and
2) the email regarding pre-contract documents.

As the pre-contract documents do not include the customer account number and customer reference number, it is not able to register Virgin Media and track the status of my order.

I'm not sure if you will contact me regarding the delivery and when I should wait at home until the delivery.

[VM-Jon]

Hi @lwk1802 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon

[Ashleigh_C]

Hi there @lwk1802 

Thank you so much for your post and welcome back to the community forums. 

A big thank you to @VM-Jon for their help here, we just wanted to check in and see if this had been sorted for you via the PM? 

Thanks again