on 04-10-2022 16:13
Hi
I just got my broadband Kit, So I tried to plug the internet cable into the wall I connected it to the SAT hole but it's just blinking green light. This is the socket I have.
on 04-10-2022 16:23
on 05-10-2022 09:16
Looks like a flat to me.
If you have not found a separate sockets then the multimedia outlet you have tried is probably the correct source. However, these are usually terminated in an equipment cupboard on the communal landing where there is a patch board. A technician will be needed to open this & hook you up to the incoming VM infrastructure.
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on 07-10-2022 12:38
Hi Umarfaruq4real, welcome to the community! Thank you for posting.
From the picture provided I can confirm this is not the correct type of socket for VM services. You can see this yourself if you wish by heading to our Quickstart guide here (the socket is featured on page 6.)
We will need to get you booked in for an appointment with an engineer to install one for you and get your services up and running correctly!
I will send you a PM to confirm some account information and offer further support with this if needed.
We can then return to this public thread with an update when possible.
All the best!