New hub upgrade at no extra cost..... beware.

[Mathius]

I'm not impressed with this under hand tactic from Virgin Media, according to the email I had, the upgrade to hub 4 was at no extra cost...

Nowhere in the email or any info sheets which came with said package did it mention about a cost or charge...  However noticing my bill for this month there is an additional £35 charge....

I'm sorry but 'no extra cost' doesn't mean a sneakily hidden one of charge of £35,   I tried ringing them today but unfortunately they are closed, but will be on to c.service tomorrow. 

To Anyone who has accepted the upgrade, also check your ebill.

[John_GS]

Hi @Mathius 

Thanks for posting and welcome back to the community.

Sorry to hear of the dispute over the activation fee and I would like to help via PM.

Best wishes.

[John_GS]

Hi @Mathius 

Thanks for joining me on PM and allowing me to sort this.

Best wishes.