on 22-01-2023 18:51
Hi I’ve just set up my new hub 5 but my WiFi speed is shocking.
this is what I’ve done,
I disconnected the white cable from my old hub which is a screw on type and put that onto the hub 5 which is screw on,so the cable that came with the box I’ve not used. is this correct? Does the new cable have to be used?
Also the name of the old hub as stayed the same on my devices even tho I’ve connected the hub 5 up,is that correct? Everything like the phones,tablets,cctv and PlayStation have just re-connected on themselves without asking for a password,is that correct?
The speeds im getting are about 35-60 mbps on my old hub I was getting 150-250 mbps
am I doing something wrong?
Answered! Go to Answer
on 22-01-2023 19:12
Easiest way is to alter the SSID name on the hub5 to the name of your previous hub. To do this go to 192.168.0.1on a web browser and logon to the hub, the password should be on the bottom of the hub, it’s the Administration password you need, not the WiFi password. In the settings you can change the SSID name and when saved best to reboot the hub.
22-01-2023 18:54 - edited 22-01-2023 18:58
@gidster wrote:Hi I’ve just set up my new hub 5 but my WiFi speed is shocking.
this is what I’ve done,
I disconnected the white cable from my old hub which is a screw on type and put that onto the hub 5 which is screw on,so the cable that came with the box I’ve not used. is this correct? Does the new cable have to be used?
Also the name of the old hub as stayed the same on my devices even tho I’ve connected the hub 5 up,is that correct? Everything like the phones,tablets,cctv and PlayStation have just re-connected on themselves without asking for a password,is that correct?The speeds im getting are about 35-60 mbps on my old hub I was getting 150-250 mbps
am I doing something wrong?
Using your existing cable should be fine.
The new HUB would have a different SSID (Network Name) so you should have to reconnect all your devices to the new HUB.
Are you using any Pods or range extenders?
I'm going to hazard a guess that all your devices are currently connecting to an extender somewhere else in your home, which is still broadcasting the old SSID, which is why the download speeds are slow.
on 22-01-2023 18:58
Yeah that’s what I thought
yes I have got a couple of extenders,one in the garage connected to the house so I can use WiFi in the garden.
lads got one for his PlayStation upstairs and think there’s one for the Cctv
22-01-2023 19:00 - edited 22-01-2023 19:01
@gidster wrote:Yeah that’s what I thought
yes I have got a couple of extenders,one in the garage connected to the house so I can use WiFi in the garden.
lads got one for his PlayStation upstairs and think there’s one for the Cctv
You'll need to either:
I'd personally go with option 1.
on 22-01-2023 19:04
Ok I’ll do that
how do I do that?😂
22-01-2023 19:08 - edited 22-01-2023 19:11
@gidster wrote:Ok I’ll do that
how do I do that?😂
Access the HUB using 192.168.0.1 in a web browser.
Type in the password on the base (NOT the WiFi password, the other one...)
Access 'Advanced settings > Wireless > Security'
Alter the two sets of 'WiFi Network Name (SSID)' settings AND the 'WiFi password (security key)' accordingly (Under '2.4 GHz Wireless Security Settings' and '5 GHz Wireless Security Settings') and click 'Apply Changes'.
on 22-01-2023 19:12
Easiest way is to alter the SSID name on the hub5 to the name of your previous hub. To do this go to 192.168.0.1on a web browser and logon to the hub, the password should be on the bottom of the hub, it’s the Administration password you need, not the WiFi password. In the settings you can change the SSID name and when saved best to reboot the hub.
on 22-01-2023 19:52
Ok I’ve changed the ssid name to that of my old hub and done a reset.
the speed now is 80mbps very poor,it shouldn’t be worse than my old hub
22-01-2023 20:02 - edited 22-01-2023 20:03
@gidster wrote:Ok I’ve changed the ssid name to that of my old hub and done a reset.
the speed now is 80mbps very poor,it shouldn’t be worse than my old hub
When you say a reset I assume you mean just rebooted the HUB?
If you access the HUB and navigate to the 'Connected Devices' section what speed are your devices connecting at?
What does this site report?
https://samknows.com/realspeed/
on 22-01-2023 20:04
I reset the hub by the pin hole underneath the hub
sams website I’m getting 75mbps