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New hub 5 with 1gb not allowing VPN to connect

mynature
Joining in

New hub 5 with 1gb not allowing VPN to connect

2 REPLIES 2

Client62
Hero

Confirm Child Safe is Disabled in the Virgin Media online account.

Adri_G
Forum Team (Retired)
Forum Team (Retired)

Hey mynature, thanks for posting on our help forums.
A warm welcome from us in the community! 🙂

Sorry to read you had issues connecting your VPN on our new hub 5 and network.

Have you managed to fix this now since your last post and has the advice from Client62 above to switch off Child Safe helped?

Do let us know in case you have more questions or need help with this, happy to assist you.

Adri
Forum Team

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