Virgin Media Community

[Dchitty9]

Recieved hub 4 replacement and 360tv remote

Swapped over the new hub... But from the off I'm getting the solid red line... Same place as old hub.. So I need to wait for remote service upgrade or should it work straight away? 

[newapollo]

Hi @Dchitty9 

Does the old hub still work?

If so it's possible that the new hub hasn't been activated yet.

You need to call 0800 953 9500 to activate the hub. You will need the hub serial number, and your account number and area code.

[Dchitty9]

Yep... That would be it.. Just a nightmare to get through 

[Travis_M · Accepted solution]

Hi @Dchitty9

Thanks for posting on our community forum!

Sorry to hear about your issue, have you been able to call the number above? If the issue is still ongoing I can take a look into this for you, please do provide us with an update.

Regards

[Dchitty9]

No.. Still not fixed..360 app not on TV box.... Broadband to hub 4 still doesn't work... What needs to work first to resolve the other issue? 

[Zoie_P]

HI Dchitty, 

Thank you for your reply, I can only apologise that your services were still not working, I have checked our system and can see you had a tech visit, how did this go ?

Zoie

[Dchitty9]

Best service so far... Quick, replaced faulty box and all issues resolved. 

[Nathan_B]

Hi there Dchitty9, thanks for the update.

Glad to see this has now been resolved, let us know if you need anything else. 

Regards

Nathan