Virgin Media Community

[Commanderkeen85]

recieved a new hub 3.0, plugged everything in etc - left it a few hours. Says Internet (access denied) when I log into the router.

When I phone up the auto activation number, it says it everything has been activated. However from what I've read on here and other places online, I need someone at VM to fully activate it for me.

Can anyone assist with this?

[MikeRobbo]

Hub Activation number -  0800 953 9500 

Best at 08:00

[Commanderkeen85]

I tried that number, but it says everything activated correctly.

I tried going through to speak to someone, but was on hold for nearly an hour and 20 minutes

Everything I've read says that this is common and I need to speak to someone to manually activate my account. 

[MikeRobbo]

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@MikeRobbo wrote:

Hub Activation number -  0800 953 9500 

Best at 08:00

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[newapollo]

If the above number still doesn't work then try speaking either to  New accounts and Set Up (or Faults) for them to complete the setup and activation.

Dial 150 from a Virgin landline , or  0345 4541111 from any other phone. If they can't manage to get you up and running then they will organise an engineer visit.

[Commanderkeen85]

Unfortunately it says their faults call centers are closed when I try the 0345 no

[AFewScoops]

Hi 

It could not be due to the activation , it could be a localized issue.

Could you be able to tell us the light sequence on the modem?

[Commanderkeen85]

Just the white power light.

When I reboot, the WiFi and Internet lights will go green for 20 or 30 seconds then go off. When I log in it says Internet access denied.

When I plug in my model 1 hub, it works fine 

[MikeRobbo]

You can only have one active Hub on the cable, this means the new Hub hasn't been activated.

[AFewScoops]

If your old hub is working then sounds like an activation issue. The new hub hasn’t been activated yet. 
You could wait for one of the forum staff to respond (its an easy job to resolve) or you can keep ringing the activation number.