New equipment hasn't arrived

[Tiberius-Jethro]

I was offered an upgrade on my broadband account nearly a month ago.

I accepted the generous offer and received confirmation that Yodel would be delivering my new kit within a week.

I still haven't received any kit of any correspondence from Yodel.

I have lost patience with the VM telephone system as I just sit in queues.

Anyone at VM available to help me out please?

[Tom_W1 · Accepted solution]

Hi @Tiberius_Jethro thanks for your post although I'm sorry to hear of your concerns raised.

I'll need to send you a PM to look into this further so I can explore specifics with you.

Please expect this PM to arrive shortly and respond when you can!

Many thanks

[Tiberius-Jethro]

Thank you.