New customer

[Gregb2186]

Recently moved home and trying to get Virgin media at new address, it lets me create account and choose services etc but it also says there is a current Virgin account at the address… and they won’t let me open a new account. Any tips? All other providers have significantly less speeds. 

[VM-Jon]

Hi @Gregb2186 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon