on 29-05-2022 14:42
Hello wonder if anyone can help me, i signed up yesterday for my new home , quick start installation pack on its way i should have it by Wednesday i have one slight problem , i have no Vigin media box /plug inside my house where i will need to plug in my router. i checked outside too nothing , will an engineer have to come and install a box for me , i dont know how to do this , if someone could please help me thank you
Answered! Go to Answer
on 31-05-2022 17:05
Hi there @sarelee
Thank you for your first post to our community forums and welcome back to the team, it's great to have you here.
I'm so sorry to hear that you have faced this issue with your install, have you been able speak to our teams and arrange a manned install with us?
Thank you.
on 29-05-2022 14:48
on 29-05-2022 14:52
Hi thanks for taking the time to reply , no its a house ive moved into . old house not new build . do you know how i go about getting a tech visit
on 29-05-2022 16:04
on 29-05-2022 16:09
thanks very much for info appricate it
on 31-05-2022 17:05
Hi there @sarelee
Thank you for your first post to our community forums and welcome back to the team, it's great to have you here.
I'm so sorry to hear that you have faced this issue with your install, have you been able speak to our teams and arrange a manned install with us?
Thank you.
on 01-06-2022 04:56
Hi I have someone coming out this Friday 😁😁😁