on 21-03-2022 09:18
Hello,
I’ve recently joined virgin and will be having an engineer coming in the next few days. As I am a new customer I don’t have a wifi box for virgin. Does anyone know if this is something that the engineer will provide, do I need to order on separate (if so how?)
thank you
Answered! Go to Answer
on 21-03-2022 14:03
Hi @Beth13444865299,
Welcome to our Community Forums! Thank you for your first post and I'm glad to hear that you've chosen to set up services with us! 🙂
I'm glad that @Anonymous was able to provide you with some information in regards to your query. They are correct - if you have a scheduled Technician Install, our engineers will arrive with the needed equipment to install your services. 🙂
If you need any further help going forward, please post on here, we'll be more than happy to help.
Thank you.
on 21-03-2022 11:54
If an engineer is coming they should supply and fit for you.
on 21-03-2022 12:01
on 21-03-2022 14:03
Hi @Beth13444865299,
Welcome to our Community Forums! Thank you for your first post and I'm glad to hear that you've chosen to set up services with us! 🙂
I'm glad that @Anonymous was able to provide you with some information in regards to your query. They are correct - if you have a scheduled Technician Install, our engineers will arrive with the needed equipment to install your services. 🙂
If you need any further help going forward, please post on here, we'll be more than happy to help.
Thank you.